Guest Services - Part Time

Summary

Guest Services Staff plays a vital role in creating a positive, welcoming, and safe experience for all visitors of the Fresno Convention & Entertainment Center. Under the direction of the Senior Event Manager and leadership teams, this position is responsible for providing exceptional customer service, assisting guests with way finding, event information, seating support, and ensuring a smooth and enjoyable event experience.

Guest Services Staff help maintain an organized and friendly atmosphere by addressing guest needs promptly, enforcing venue policies, and supporting event operations. This role requires strong communication skills, professionalism, and the ability to remain attentive and responsive in a fast-paced, event‑driven environment.

• Greet guests with a welcoming attitude and professional demeanor.
• Scan tickets and verify that all guests have proper credentials for entry.
• Provide friendly, accurate directions and general event information within all Fresno Convention & Entertainment Center venues.
• Check tickets for guests accessing seating sections and assist them with locating their seats.
• Respond professionally to guest questions, information requests, and comments.
• Perform multiple tasks efficiently, often transitioning quickly between duties without loss of composure.
• Use excellent customer service skills while interacting with guests, vendors, and employees.
• Complete all assigned tasks within guidelines and deadlines provided by Directors, Managers, and Supervisors.
• Interact calmly and professionally when faced with challenging or emotional guests and employees.
• Memorize, recollect, and quickly retrieve event-related information as needed.
• Follow all operating policies and procedures at all times.
• Maintain confidentiality regarding company information.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Guest Services Staff plays a vital role in creating a positive, welcoming, and safe experience for all visitors of the Fresno Convention & Entertainment Center. Under the direction of the Senior Event Manager and leadership teams, this position is responsible for providing exceptional customer service, assisting guests with way finding, event information, seating support, and ensuring a smooth and enjoyable event experience.

Guest Services Staff help maintain an organized and friendly atmosphere by addressing guest needs promptly, enforcing venue policies, and supporting event operations. This role requires strong communication skills, professionalism, and the ability to remain attentive and responsive in a fast-paced, event‑driven environment.

• Greet guests with a welcoming attitude and professional demeanor.
• Scan tickets and verify that all guests have proper credentials for entry.
• Provide friendly, accurate directions and general event information within all Fresno Convention & Entertainment Center venues.
• Check tickets for guests accessing seating sections and assist them with locating their seats.
• Respond professionally to guest questions, information requests, and comments.
• Perform multiple tasks efficiently, often transitioning quickly between duties without loss of composure.
• Use excellent customer service skills while interacting with guests, vendors, and employees.
• Complete all assigned tasks within guidelines and deadlines provided by Directors, Managers, and Supervisors.
• Interact calmly and professionally when faced with challenging or emotional guests and employees.
• Memorize, recollect, and quickly retrieve event-related information as needed.
• Follow all operating policies and procedures at all times.
• Maintain confidentiality regarding company information.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Perform other duties as assigned.

• High school diploma or equivalent
• At least 18 years of age
• One (1) year prior customer service experience, preferably in sports/entertainment venue environment, but not required

• Must be able to pass a background check.
• Must have a reliable working telephone number accessible by…