Patient Services Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

A Patient Services Representative I will act as a liaison, answer questions, and resolve any emerging problems that our pharmacies/patients might face with accuracy and efficiency. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
** Role and Responsibilities
*** Receives calls from pharmacies, clients, and patients and provides the requested information or support while following Lucy Rx's policies and procedures for the release of information
* Troubleshoots pharmacy claims submission and documents calls in the ticketing system
* Provides clinical call support for prior authorization-related calls and documents in the ticketing system
* Understanding of pharmacy benefit plans and how to access the plan information, as well as how to communicate this information to patients accurately
* Escalates incoming customer service calls when needed to the appropriate party for resolution
* Assist with keeping the pharmacy outreach queues up to date
* Demonstrate OMNI channel experience by effectively managing customer interactions across multiple communication platforms, including phone, email, chat, and other digital channels, ensuring a seamless and consistent service experience.
* Cross-department support with projects as needed
* Will be required to provide after-hours support on a rotational basis with other team members
* Other duties as assigned
** Qualifications and Education Requirements
*** High School Diploma or GED required
* A Minimum of 1 year experience in a customer service role, preferably in a call center, pharmacy or healthcare setting
* Proficient in MS Office Suites - Outlook, Excel, Word, and Teams
* Excellent communication skills
* Excellent customer service skills to maintain Lucy Rx's high standard of patient service
* Adaptable and work well in a fast-paced environment, multitasking while keeping focus on the customer
* Flexibility to work different shifts (including evenings, weekends, or holidays)
** Physical Requirements
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates a computer, mouse, keyboard, and occasionally other standard office equipment, such as a printer, copier, and phone.## Careers At Lucy Rx, you won't just have a job, you'll have a purpose. As a luminary - a person who inspires, influences, and lights the way forward - you'll be part of a team reimagining what's possible in pharmacy benefits.

Join a team that's leading the charge toward a more transparent, accountable, and people-first approach to prescription benefits. If you're ready to challenge the status quo and illuminate a better path forward, you're in the right place.