Manager, Product Design

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As a Product Design Manager, you will be at the helm of a dynamic team that shapes the future of beauty retail experiences. You'll lead design across a broad, connected portfolio - spanning the moments where clients discover, transact, get support, and trust us with their information, across both in-store and online experiences. You'll lead design of AI-powered and agentic experiences, identifying opportunities where AI can meaningfully improve the client journey, including discovery, personalized recommendations, product education, beauty advice, and seamless connections between digital and in-store experiences.

You'll have the opportunity to help define how our teams use AI-from accelerating discovery and prototyping to shaping more personalized and intuitive client experiences. Lead across a broad, multi-domain portfolio, setting direction and maintaining a cohesive, client-centered experience across stores, client service, marketing technology, and account trust and security. Champion design thinking and innovation by leading your team in problem-solving and ideation sessions, ensuring user research is integral to crafting compelling solutions.

Champion thoughtful adoption of AI across the design team, translating emerging AI capabilities into intuitive and trustworthy experiences that solve real client problems. Uphold exceptional design quality by mentoring a team to excel in all aspects of design
-from sketching to prototyping- while driving consistent results. Strengthen collaboration and communication by building trust and fostering cross-functional partnerships with engineering, product, marketing, and operations stakeholders.

5+ years of experience in UX design with a deep understanding of e-commerce and mobile app design principles, alongside a minimum of 3 years of management experience. Demonstrated experience shaping and delivering customer-facing AI, machine learning, personalization, recommendation, conversational, or intelligent product experiences. Expertise in leading product strategy and user experience vision, complemented by skill in workshop design and facilitation. Proven ability to apply generative AI or other emerging technologies within a product design practice, from exploration and prototyping through delivery.

Exceptional communication skills, with the ability to inspire and persuade diverse audiences and coach designers on AI-assisted workflows. A bachelor's degree in design, a related field, or equivalent experience.