Senior Coordinator, Coordinated Support & Student Success Navigation – SSP IV

Senior Coordinator, Coordinated Support & Student Success Navigation (Student Services Professional IV) - INTERNAL APPLICANTS ONLY

Compensation and Benefits Anticipated Hiring Salary Range: $6,320 – $6,600 per month Full CSU Classification Salary Range: $6,320 – $9,014 per month

• This is a full-time, probationary, exempt position.
• Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found .

Under general supervision, the Sr. Coordinator, Coordinated Support & Student Success Navigation, performs highly complex professional student services work that integrates identity-informed student support with Center-wide leadership for a specialized functional area. This position holds dual responsibility:

This role intentionally integrates direct student engagement (at 40%) with Center-wide systems leadership (at 60%). Through meaningful work with students alongside coordinator colleagues, the incumbent informs and shapes scalable systems, standards, and strategies that advance student success, belonging, retention, and graduation outcomes. Furthermore, this position ensures that services, programs, and supports are available to all students, with initiatives informed by institutional data to address identified student needs.

• Knowledge of:
  Culturally responsive, identity-affirming, and equity-minded student success practices that promote belonging, persistence, retention, and graduation for historically marginalized student populations.

• Student development theory, identity development frameworks, and persistence and completion models in higher education.

• Coordinated care and case management models, including proactive advising, early alert/early intervention systems, and integrated student support practices.

• High-impact student success practices related to onboarding, academic coaching, mentoring, advising, and coordinated referrals.

• Trauma-informed and strengths-based approaches to student support.

• Principles and practices of assessment, program evaluation, and continuous improvement, including the use of qualitative and quantitative data.

• Use of student success metrics, persistence indicators, and risk analytics to inform intervention strategies.

• Institutional policies, procedures, and academic regulations related to enrollment, academic progress, retention, and graduation.

• Campus and community referral networks and student support resources.

• FERPA, Information Privacy Act regulations, and ethical standards related to student records and confidentiality.

• Student success and case management systems and tools (e.g., EAB/Bulldog Connect or similar platforms).

• Skills/Abilities:

• Advanced analytical skills to interpret student success data, identify trends and equity gaps, and assess the effectiveness of interventions.

• Strategic planning and systems design skills to develop, implement, and refine Center-wide coordinated care and case management frameworks.

• Assessment and reporting skills, including the ability to communicate findings to leadership and institutional stakeholders.

• Relationship-building and collaboration skills to work effectively across academic and student affairs units.

• Consultation and training skills to guide SSP III staff and campus partners in coordinated care and identity-informed practices.

• Communication skills to clearly convey expectations, protocols, and recommendations in both written and verbal formats.

• Organizational and project management skills to balance direct student engagement with Center-wide leadership responsibilities.

• Decision-making skills to exercise professional judgment in complex, sensitive, or high-risk student situations.

• Leadership skills to set standards, promote accountability, and influence practice without formal supervisory authority.

• Balance direct student engagement with Center-wide leadership responsibilities.

• Translate student experiences into scalable systems and practices.

• Provide advanced, culturally responsive support and consultation to students while prioritizing system-level impact.

• Design and steward coordinated care and case management structures that improve student outcomes across diverse…