Facilitator Program Coordinator; Fresno, CA

Position: Facilitator Program Coordinator (Fresno, CA)
About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

What Will You Do at Presence?

The Facilitator Program at Presence provides trained onsite support staff who escort students to and from teletherapy sessions, support session readiness, and help ensure seamless service delivery within schools. As the Facilitator Program Coordinator, you will lead the day-to-day operations of Presence's facilitator program supporting the school district. This coordinator role is responsible for facilitator scheduling, onsite program coordination, school-site readiness, and day-to-day operational support to ensure teletherapy services run without disruption.

This is a non-exempt, hourly position based in the Fresno, CA area. While many coordination responsibilities may be completed remotely, this role requires regular onsite support across multiple school sites and availability during the school day to support facilitator coverage and operational needs.

Primary Responsibilities

Facilitator Scheduling & Coverage

• Build and manage schedules for ~30 facilitators across multiple school sites
• Maintain a bench of backup facilitators to ensure continuous coverage
• Proactively resolve absences, gaps, and last-minute changes
• Coordinate day-of coverage needs to ensure uninterrupted onsite student support

Program Coordination & Operations

• Serve as the day-to-day owner of facilitator operations in school district
• Coordinate communication across facilitators, clinicians, and school staff
• Monitor program performance and address operational needs in real time
• Escalate risks and challenges to Presence leadership when appropriate

Program Readiness & Onboarding

• Coordinate onboarding and training for new facilitators
• Support completion of district requirements
• Ensure readiness of facilitator equipment and therapy spaces ahead of the school year

Technology & Site Readiness

• Ensure all facilitator equipment and therapy spaces remain operational across sites
• Troubleshoot or coordinate resolution of technology issues impacting survive delivery
• Support onsite setup and readiness needs during the school year

Onsite Support

• Travel between Fresno Unified school sites to support facilitators and operational needs
• Step in to provide direct facilitator coverage, as needed
• Maintain availability during school hours to support urgent onsite coverage needs

What Are We Looking For?

Experience

• Experience coordinating schedules, operations, or teams across multiple sites
• Background in education, school-based services, or youth programs preferred
• Experience supporting field-based or distributed teams is a plus

Skills

• Strong organizational and time-management skills
• Ability to manage multiple schedules and priorities simultaneously
• Strong written and verbal communication skills
• Comfortable troubleshooting technology and resolving issues quickly
• Experience with Google Workspace (Docs, Sheets, Gmail, Calendar)
• Experience using scheduling or workforce management platforms preferred
• Proactive, dependable, and solution-oriented
• Strong judgment and ability to navigate ambiguity

Additional Requirements

• Typical schedule aligned to school-day operations (approx. Monday-Friday, 7-4)
• Hybrid role consisting of remote coordination work and onsite school support responsibilities
• Ability to travel between school sites, including same-day travel
• Reliable transportation required

Where is this position located?

Fresno, CA area. Regular local travel between district school sites required.

Compensation

$30-32/hr

Hourly, Non-Exempt

All mileage between school sites is reimbursed by Presence.