Financial Aid Assistant Job Fresno area,California USA,Education / Teaching

Under general supervision, assists students, parents and the public in applying for financial aid services and programs; screens student financial aid applications and provides specialized financial aid, grant and scholarship information, assistance and advice to students in the financial aid computer lab; receives and reviews financial aid applications and forms; participates in developing and coordinating department outreach and performs related duties as assigned.

Job Responsibilities

Oversees and assists with the day-to-day operation of a financial aid computer lab or front desk; answers questions and concerns from students, parents and the public regarding financial aid, grants and scholarship programs and services; screens student needs for counseling and schedules student counseling appointments or refers to other campus or community resources.

Assists students with understanding and completing financial aid applications and forms; verifies student status; explains deadlines and disbursement dates; refers students to other agencies as necessary to obtain required documentation.

Develops, coordinates and participates in financial aid in reach and outreach activities, presentations and workshops; maintains or prepares informational materials including brochures, flyers, pamphlets and website content; assists in the implementation of scholarship awards ceremonies and other special events.

Runs queries and reports to track, determine and notify students of financial aid eligibility; assists higher-level Financial Aid staff with data entry of student records and access to reports and data.

Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

Other Duties

Provides backup for other department administrative support staff.

Interacts with other departments and with state and federal programs on behalf of a student.

Performs related duties as assigned.

Knowledge,

Skills and Abilities

Knowledge Of

Financial aid department services, goals, objectives, policies, procedures and practices.

Customer service practices and telephone etiquette.

District student record‑keeping practices and procedures for processing student information and interpreting input and output data.

The Family Educational Rights and Privacy Act, Title IV and other state and federal laws and regulations and District rules, policies and procedures governing financial aid and applicable eligibility criteria.

District financial aid software applications.

Principles and practices of sound business communication including English usage, spelling and punctuation.

Standard business software including word processing, spreadsheet and database programs such as Access.

Skills And Abilities

Communicate complex guidelines, policies and procedures accurately and effectively; understand requests for information or assistance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation.

Implement financial aid outreach activities.

Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.

Set priorities and exercise sound judgment within areas of responsibility.

Track and report statistical information utilizing complex spreadsheets and databases.

Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.

Maintain confidentiality of District and student files and records.

Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service‑oriented practices.

Communicate effectively, both orally and in writing.

Understand and follow written and oral instructions.

Operate a computer and use standard business software.

Represent the District effectively one on one and in a variety of group settings.

Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.

Establish and maintain effective working relationships with all those…