Client Service Manager- Transportation- Valley

Overview

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.

Join a team that brings inspirational architecture, landscapes, towns capes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive Client outcomes.

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve.

Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies.

To help lead this next chapter, we are seeking Client Service Managers (CSM)-Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.

AT GHD, our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

As a Client Service Manager for Transportation Clients in the Central Valley (Sacramento, Roseville, Santa Rosa) and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:

• Client Relationship Development:
  Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed. Develop and implement client interaction plans to engage decision-makers and influencers.
• Strategic Account Management:
  Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs. Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years). Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
• Business Development:
  Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors. Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases. Maintain an active pipeline of projects and pursuits.
• Advocacy and Representation:
  Represent the organization at municipal meetings, conferences, and industry events. Promote the organization’s brand and capabilities to municipal stakeholders. Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.
• Key Performance Indicators:
  For the client portfolio; opportunity pipeline; bookings targets.
• Additional Responsibilities: CRM data management, subject matter expertise development, key account management, customer relationship development and prospecting, customer needs clarification, sales opportunities creation, promoting customer focus, and ongoing customer relationship management.

• Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar

• Professional Engineer license preferred
• Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients
• Excellent communication, negotiation, and interpersonal skills
• Ability to lead cross-functional teams and influence at senior levels
• Proficiency in CRM tools (Salesforce in particular) and Microsoft…