Customer Support Representative

Customer Support Representative – Fresno, CA

Pay Range: $30-$35 per hour

Shift: Monday – Friday, 8 a.m. – 5 p.m.

Length:
Temporary, 6‑month assignment

• Competitive pay rate
• Experience with a premier manufacturing client
• Business casual environment – jeans allowed
• Opportunities to expand your network and skills
• Supportive, collaborative team focused on quality and customer satisfaction

• Analyze data from customer claims and feedback, conduct root cause analysis to resolve mis‑shipments, damaged products, and product quality issues
• Manage customer needs with urgency and ensure timely execution of objectives and priorities
• Record and analyze metrics related to invoice corrections and order disputes, supporting prompt resolution of customer inquiries
• Facilitate sample orders from regional deployment centers
• Ensure claims are accurately closed and reimbursements processed within identified time frames
• Respond efficiently to internal and external customer correspondence via telephone, email, or formal written communication; escalating complex issues as needed
• Identify issues and present recommendations for process improvements
• Maintain satisfactory attendance and compliance with quality, environmental and safety regulations

• Bachelor’s degree or 4 years of experience in business‑to‑business customer service, supply chain logistics, administrative support, or retail sales with increasing responsibility
• Experience managing customer accounts (business to business)
• Experience working in a manufacturing environment
• Supply chain logistics experience is a plus
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook (intermediate to advanced)
• Proficiency in an ERP system (SAP highly preferred)
• Develop clear written communications, procedures and work instructions
• Strong analytical and reasoning skills
• Effective communication with a variety of audiences
• Detail‑oriented, organized, and adept at working in a fast‑paced environment
• Adhere to business casual dress code (GMP footwear required)

Eligible employees receive voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan and short‑term disability. Employees also have access to a retirement savings plan, service bonus, holiday pay plans (up to eight paid holidays per benefit year) and a transit spending account. Employees are entitled to paid sick leave under applicable state or local law.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information or any other legally protected status, and we take affirmative action to recruit, employ and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.