EVENT MANAGER

Summary

The Event Manager provides client services support through the planning, organization, and execution of events at the Fresno Convention & Entertainment Center. This role acts as the primary liaison between clients, promoters, and facility departments, coordinating all event logistics. Flexible hours and on‑site presence during events are required.

• Serves as the primary facility liaison to clients and promoters, coordinating all event logistics and ensuring client expectations are understood and met.
• Supervises Event Services staff and oversees facility operations related to assigned events.
• Guides clients through event preparation, explaining contract provisions, policies, procedures, and operational requirements.
• Ensures adherence to all contractual agreements, CBAs, and organizational policies.
• Communicates event details clearly and promptly to all operational departments.
• Prepares and reviews floor plans, seating charts, and event diagrams using AutoCAD.
• Coordinates with service vendors and internal departments to secure equipment, staffing, and services.
• Tracks deadlines and client requirements, including floor plan submissions, room setups, and insurance documentation.
• Prepares cost estimates and monitors final billing, including labor and additional services.
• Monitors event setups and work closely with Operations Leads to ensure accurate execution.
• Supports training and development of Event Services staff.
• Maintains close communication with clients and facility teams during events, addressing requests and resolving issues.
• Attends planning and organizational meetings as required.
• Other duties as assigned.

The Event Manager provides client services support through the planning, organization, and execution of events at the Fresno Convention & Entertainment Center. This role acts as the primary liaison between clients, promoters, and facility departments, coordinating all event logistics. Flexible hours and on‑site presence during events are required.

• Serves as the primary facility liaison to clients and promoters, coordinating all event logistics and ensuring client expectations are understood and met.
• Supervises Event Services staff and oversees facility operations related to assigned events.
• Guides clients through event preparation, explaining contract provisions, policies, procedures, and operational requirements.
• Ensures adherence to all contractual agreements, CBAs, and organizational policies.
• Communicates event details clearly and promptly to all operational departments.
• Prepares and reviews floor plans, seating charts, and event diagrams using AutoCAD.
• Coordinates with service vendors and internal departments to secure equipment, staffing, and services.
• Tracks deadlines and client requirements, including floor plan submissions, room setups, and insurance documentation.
• Prepares cost estimates and monitors final billing, including labor and additional services.
• Monitors event setups and work closely with Operations Leads to ensure accurate execution.
• Supports training and development of Event Services staff.
• Maintains close communication with clients and facility teams during events, addressing requests and resolving issues.
• Attends planning and organizational meetings as required.
• Other duties as assigned.

Supervises Event Services staff and performs full supervisory functions in accordance with Venu Works policies, including hiring, training, assigning work, performance evaluation, and addressing employee concerns in coordination with Human Resources.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be provided for…