Deposit Operations Specialist III

Fresno, 170 W Shaw Ave, Fresno, California, United States of America

Our ideal candidate
:
We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change‑makers and build sustainable prosperity in our communities.

Who we are
:
Beneficial State is one of only a handful of B‑Corp banks in the nation and one of the highest‑rated B‑Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet.

Join our team:
If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

The Deposit Operations Support Specialist III is responsible for leading and managing complex back‑office operational processes, supporting the branch network and other departments, and ensuring seamless operations. The Specialist III serves as a subject matter expert (SME) for deposit operations, identifies and drives strategic improvements, mentors other team members, and handles high‑level escalations and critical deposit‑related processes. This role ensures compliance with federal and state regulations, minimizes risk, and supports operational excellence while meeting customer service expectations.

This is a unionized position through the Communication Workers of America.

• Ensures compliance with and maintains advanced knowledge of banking laws, regulations, internal policies, and procedures.
• Acts as a senior resource and SME for all deposit operations functions, providing guidance to Deposit Operations Specialists I and II.
• Oversees complex processes such as reconciliation of escalated discrepancies, high‑value transactions, and regulatory reporting.
• Manages and reviews advanced electronic transactions, including ACH, wire transfers, treasury services, mobile deposits, and bill payments.
• Leads and coordinates audits on all deposit operations processes and ensures timely resolution of any findings.
• Partners with leadership to develop, implement, and refine deposit operations procedures to improve efficiency and compliance.
• Oversees Dormant and Inactive account management, including escheatment processes in accordance with state law.
• Works with department management to perform annual W‑8 and W‑9 certifications, B‑Notice Processing for compliance with IRS regulations, including form and/or response reviews, and follows up with branches and departments for corrections and form completion integrity.
• Identifies potential areas of risk or loss and recommends strategies to mitigate them.
• Reviews end‑of‑year tax notices, such as 1099 and 1099R.
• Serves as the primary contact for escalated issues from branches, departments, and external vendors.
• Manages IRA processing, such as RMDs, distributions, contributions, and ensures compliance with tax regulations.
• Responsible for processing all legal actions, including garnishments, levies, and subpoenas, responding by deadlines, and working with legal counsel as needed.
• Maintains an understanding and knowledge of electronic and check payment processing workflows with Fiserv DNA, Federal Reserve Bank, and various correspondent banks to assist the Central Operations Department and other departments with research and any special handling.
• Oversees Zelle processes and handling of disputes in accordance with program requirements and bank policies/procedures.
• Performs advanced General Ledger reconciliations, ensuring accuracy and resolving discrepancies in a timely manner. Develops reconciliation procedures and provides training to ensure team adherence to best practices.
• Completes mandatory compliance training and ensures team adherence to training deadlines.

The position performs duties specific to the position and other functions as…