Emergency Services Dispatcher II

Position Description

The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units;

and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.

Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays.

Shift pay is $1.25 to $1.75 per hour depending upon assigned shift.

• Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal.
• Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment.
• Receives and transmits coded messages to and from police and fire personnel and field units.
• Advises callers of police and fire procedures, if no emergency response is required.
• Maintains computer records of communications traffic.
• Inputs drivers license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers.

Full job specification available to be viewed at: https://(Use the "Apply for this Job" box below)..pdf

• HS Diploma or GED completion.
• Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard.
• Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621‑6950 in advance of the examination.

• Health Insurance:
  The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
• Flexible Spending Account: IRS 125 Plan for health and dependent care expenses.
• Deferred Compensation:
  Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
• Vacation Leave:
  Accrue 8 - 14.66 hours per month based on years of service.
• Sick Leave: 8 hours per month, available after 90 days.
• Supplemental Sick: 40 hours per fiscal year. 80 hours lifetime maximum.
• Holidays:
  Ten (10) City‑observed annual holidays plus birthday and two (2) personal days.
• Short Term Disability:
  Provided through California SDI program.
• Bilingual Premium Pay: $100 per month.
• Health Reimbursement Arrangement (HRA):
  Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax‑free, to reimburse health insurance premiums and other qualified medical expenses.
• Retirement:
  City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested after 5 years of service. City employees do not participate in Social Security.
• Deferred Retirement Option Program: an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at: https://-1

Closing date/time: 12/31/2026 11:59 PM Pacific