Engagement Specialist

Join to apply for the Engagement Specialist I role at Exceptional Parents Unlimited, Inc.

About this role:

the Engagement Specialist I works closely with parents/caregivers and community partners to provide case management and parent education to families.

Responsible for planning and promoting family‑centered educational events, workshops, and trainings that build awareness of protective factors and foster parent leadership.

• Greet visitors professionally, courteously, and helpfully.
• Collaborate with the onsite Engagement Specialist II to support families.
• Develop and maintain a reference guide of community resources.
• Conduct outreach activities and administer Neighborhood Resource Center survey.
• Assess and evaluate families’ needs and provide guidance and case management in person or virtually.
• Recruit participants and coordinate, plan, and host Family Cafés and other EPU trainings/workshops.
• Ensure completion of all Family Café surveys and outcome assessments.
• Collect, summarize, and report all data, including surveys, as required by program.
• Enter data into identified databases;
  Apricot 360 and ETO.
• Engage in skill development through approved trainings and attainment of program, department, and personal goals.
• Maintain client records and information confidentially to meet HIPAA and other regulations.
• Follow all EPU health and safety policies and procedures, including universal precautions when diaper changing.
• Attend staff meetings, trainings, and in‑services.
• Standard work hours Monday‑Friday 8:30 AM‑6:00 PM; staff also required to work Saturdays and evenings as needed.
• Hold a valid California driver’s license with a good driving record and provide proof of current automobile liability insurance.
• Perform other duties as assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services, or CEO.

Education: Bachelor’s degree in Social Services, Child Development, or related field. Work experience of 5+ years may be considered in lieu of education.

Skills: Strong written and verbal communication, independent decision‑making within guidelines, reliability, time management, high motivation, professional ethics, adaptability, good judgment, logical thinking, self‑confidence.

• 2+ years of facilitating parent education programs or groups.
• Knowledge of and experience with the Strengthening Families Protective Factors Framework.
• Experience providing hands‑on activities and engaging participants during workshops, trainings, and events.
• Ability to conduct classes, workshops, meetings, and training virtually (Zoom or similar).
• Experience working with local community resources and human services.
• Adaptability to work with diverse families and individuals.
• Computer literacy with Microsoft Office.
• Valid California driver’s license and good driving record; proof of automobile liability insurance.
• Bi‑lingual skills a plus but not required.

Position is largely at the Fresno Neighborhood Resource Center facility. Must operate a vehicle to attend meetings and visit families. Requires use of office equipment, computer, telephone, copier, fax.

Must sit for long periods of time, working with keyboard and computer screen.

Part‑time, 30 hours per week; benefit eligible.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principal job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.