Medical Front Office; VSWC

Overview

Sante Health System is seeking an exceptional Medical Front Office to join our team in Fresno, CA at one of our busy medical sites,
Valley Sleep and Wellness Center (VSWC). This role is responsible for greeting, instructing, directing and scheduling patients and visitors. It also serves as a liaison between patient and medical support staff.

• High school diploma/GED equivalent
• Minimum 1 year work experience, preferably in a medical office setting
• Excellent telephone and customer service skills
• Experience with electronic health records and scheduling preferred
• Bi-lingual in English/Spanish preferred

• Positive - a can-do attitude that lifts those around you.
• Customer service oriented - focused on the needs of others.
• Strong Communication - be comfortable on the phone and email, with ability to communicate clearly.
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail.
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it.
• Efficient - a knack for effectively prioritizing tasks and managing your time.

• Knowledge of business office procedures.
• Knowledge of managed care products such as HMO's and PPO's.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer and photocopy machine.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly and in alphabetical or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees and the public.

• Greets patients and visitors in a prompt, courteous and helpful manner.
• May assist with preparing daily batching for the business office and/or bank deposits as requested.
• Collects money for copays and prior balances.
• Checks in patients and verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Answers the telephone, screens calls, takes messages and provides necessary information to the callers.
• Screens visitors and responds to routine requests for information.
• May file charts, coordinate lab work, physician's report, etc.
• May sort and deliver mail, medical records, and other correspondence.
• May assist in pharmacy refill requests.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement.

Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

If you meet the above qualifications and are ready to provide excellent care to our patients, we want to meet you!

Salary: $18.00 - $22.00 per hour