Recreation Desk Staff

Job Details

Job Location:

Yosemite CA - Yosemite National Park, CA 95321

Position Type:
Full Time Education Level: High School Salary Range: $18.00 - $18.00 Hourly Job Shift: Any Job Category:
Customer ServiceCOMPENSATION:
Starting at $18.00 per hour

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain Recreation and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

• Sick pay in first year; paid time off there after
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Recreation Desk Staff are the key point people at our recreation department activities desk working directly with our guests to provide them information and to arrange their guided recreation. Additionally, they execute our daily and nightly activities, maintain the recreation department materials and files, and are responsible for the general upkeep and presentation of the Recreation Center.

Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. We welcome career-oriented candidates.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

• Provide our guests with respect, compassion, and the best in service
• Excellent written, verbal, and computer skills
• Assist guest with requests and/or complaints
• Maintains guest relations by providing information to visitors and arranging guided and unguided recreation activities
• Maintain cleanliness standards in Recreation Areas
• Complete department/shift checklists and/or reports
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred
• Experience successfully living/working in rural/remote environment preferred

• Strong guest service and hospitality focus
• Prior front desk/reservations or similar experience
• Prior experience with Property Management Systems
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have excellent written and verbal communication skills
• Reliable, dependable and punctual
• Works…