Sales & Operations Manager- Hotel Hospitality

Sales & Operations Manager

Reports To:

General Manager

• College degree or higher-level education preferred
• Minimum 3 years of combined hotel operations and sales experience required
• Minimum 1 year in a supervisory or management-level role
• Experience overseeing Front Desk, Housekeeping, Laundry, and Maintenance operations
• Proven sales experience with account management, prospecting, and revenue generation
• Valid driver's license and ability to travel locally for client visits and sales calls
• Strong leadership, organizational, and communication skills
• Ability to work 50+ hours per week, including weekends and holidays as business demands
• Strong financial acumen with understanding of hotel revenue, labor management, and operating expenses
• Proficient in hotel Property Management Systems (PMS), Microsoft Office, and sales management software

• Oversee the daily operations of Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations.
• Lead the property's sales efforts by developing new business opportunities and growing existing accounts.
• Execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue.
• Ensure compliance with company, brand, and operational standards throughout the property.
• Maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence.
• Drive revenue growth while effectively controlling labor and departmental operating expenses.
• Serve as Manager on Duty (MOD) as assigned by the General Manager.
• Promote collaboration across departments while supporting overall hotel performance and profitability.

• Prepare and execute the annual Sales and Marketing Plan.
• Generate new business through direct sales calls, prospecting, networking, and community involvement.
• Maintain relationships with existing accounts to maximize repeat business.
• Utilize revenue management strategies to maximize occupancy and ADR.
• Monitor market conditions and competitor activity to identify new revenue opportunities.
• Achieve and exceed revenue goals, including:
  • o LNR Actualized Room Nights
  • o Group Actualized Room Nights
  • o KNR Actualized Room Nights
  • o RevPAR Index (YOY)
  • o Meeting Space Revenue
  • o Cross-selling opportunities among Fine Hospitality Group properties

• Monitor and control Front Desk, Housekeeping, Laundry, and Maintenance operating expenses.
• Manage labor scheduling to meet productivity standards while maintaining guest service levels.
• Monitor Cost Per Occupied Room (CPOR) and implement cost-saving initiatives.
• Assist the General Manager in achieving budgeted profitability goals.

• Oversee scheduling for Front Desk, Housekeeping, Laundry, and Maintenance departments.
• Ensure staffing levels meet operational demands while maintaining labor standards.
• Maintain cleanliness, maintenance, and appearance standards throughout the hotel, including guest rooms, public areas, grounds, and back-of-house.
• Ensure departments consistently operate in accordance with company SOPs and brand standards.

• Ensure the hotel consistently meets or exceeds Fine Hospitality Group and brand quality standards.
• Monitor guest satisfaction scores and implement service improvements as needed.
• Support employee training and coaching to improve service delivery and operational consistency.
• Maintain high standards for guest experience and operational excellence.

• Develop and maintain relationships with local businesses, Chambers of Commerce, Convention and Visitors Bureaus, schools, and community organizations.
• Represent the hotel at networking events, trade shows, and community functions.
• Increase hotel visibility within the local market to generate new business opportunities.

• Motivate, coach, and develop team members across assigned departments.
• Establish clear expectations and hold employees accountable for performance.
• Foster a positive, collaborative, and guest-focused work environment.
• Demonstrate professionalism, integrity, and adherence to Fine Hospitality Group policies and Standard Operating Procedures.
• Promote teamwork and open communication throughout the hotel.

• Assist the General Manager with budgeting, forecasting, and financial planning.
• Monitor labor costs, departmental expenses, and operational efficiencies.
• Analyze sales performance and recommend revenue improvement strategies.
• Support financial accountability across all assigned departments.

• Submit a daily end-of-day activity and accomplishment report to the General Manager, copying the Director of Operations.
• Maintain proficiency in the hotel's Property Management System (PMS) and all sales software.
• Prepare and post work schedules for Front Desk, Housekeeping, Laundry, and Maintenance departments.
• Develop monthly sales forecasts and communicate business pipeline updates to the General Manager and Corporate Office.
• Conduct monthly safety meetings and ensure compliance with safety procedures.
• Complete…