Help Desk Analyst

Our client has an immediate opening for an EXPERIENCED Help Desk/Network Analyst II-III to fill a highly active, hands‑on position. We are seeking candidates in the Cedar Knolls, NJ area, as well as in PA, VA, KY, NC, and FL. This position will be either HYBRID or REMOTE, depending on the location.

For this Help Desk/Network Analyst role, you will provide our clients with server and end‑user help desk, as well as network administration support services. More specifically, this position offers telephone and email‑based technical support to client end‑users with PC/MAC problems, as well as server and network administration for client servers and networks. You will also respond to network monitoring alarms, remediating or escalating issues to Level 3 Engineers when necessary.

Your on‑site work may consist of deploying hardware, troubleshooting, or performing other needed services for our clients. There are opportunities for advancement to Network Engineer and Project Management positions.

To be successful, you should have:

• 3+ years IT help desk/network administration/support experience MANDATORY - Level II-III
• Experience working for an IT Managed Service Provider (MSP) is a significant plus
• General Windows PC and server technical skills
• Exceptional problem‑solving and customer service skills
• Ability to work as part of a team
• MUST have experience with Microsoft Office 365, antivirus and malware tools and applications, Windows Server, Exchange Server, and Terminal Server administration and support
• Experience working with ticketing systems / RMM
• PC and Macintosh support proficiency
• Certifications, such as CompTIA A+/N+/S+ and Microsoft desktop/server certifications, are a plus
• Router and firewall skills a plus
• Avaya phone system administration experience is a plus

Why work for our client?

We are a growing company with a collaborative team environment and excellent career opportunities! We cover the costs of ongoing training and certification.

We value the time and efforts of our employees. Our commitment to your success is enhanced by competitive compensation $28-32 hourly, depending on experience, and a comprehensive benefits package, which includes paid time off, medical, dental, and vision benefits, as well as ongoing training and certification assistance, and opportunities for future growth within the company. Additionally, we strive to create and maintain the best possible environment for our employees, where they can learn and grow within the company.

We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Who are we?

For over two decades, we have been a leading IT Managed Services Provider to mid‑market companies throughout North America. We design, install, and support local and wide‑area data networks and VoIP communications systems, and provide 24/7 monitoring, administration, help desk, data protection, virtualization, Infrastructure as a Service hosting, business continuity/disaster recovery, and a robust suite of managed security services to our contract clients throughout North America.

We have recently been awarded the 2022 Channel Futures MSP 501 Award, ranked #35 out of 501 MSPs worldwide.

We hold various authorizations and certifications, including Microsoft Silver Partner, VMware Enterprise Partner, Dell EMC Partner, Sonic

WALL Secure First Partner, and partnerships with HP, IBM, Avaya, among others.

Ready to Take the Next Step?

If you're ready to take your career to new heights and be part of a dynamic team that's shaping the future of IT, we want to hear from you! Please apply now to join our client on this exciting journey.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.