Desktop Support III Fresno, CA,

This role is hybrid with the requirement of travel to the Welbe Health Center in Fresno for onsite support

Welbe Health PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants’ lives.

The Desktop Support III position is accountable for providing the highest level of technical support to end‑users by troubleshooting and resolving complex hardware and software issues escalated from either Tier 1 Support, or from less proficient members of Tier
2. This role requires a strong understanding of operating systems, network connectivity, common applications, and systems management.

• Supports systems used directly by Clinical, Operational, and Enrollment teams serving frail seniors, meaning your technical work has a real, immediate impact on care delivery, access, and continuity, not just internal productivity
• Operates with a high degree of independence, deeper system exposure (on‑prem and Azure AD), and close collaboration across Tier 1 and Tier 2 teams, requiring strong judgment, ownership, and accountability in a regulated, hybrid environment

• Serve as a subject matter expert for the Desktop Support team
• Provide advanced Tier II client support for hardware, software, and network services
• Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues
• Diagnose and resolve complex end‑user device incidents and problems through desktop support services and remote support where appropriate, as well as provide onsite support for clients based on management guidelines if applicable
• Collaborate with both Tier 1 and Tier 2 support to ensure quality outcomes for issues
• Document detailed notes in the ticketing system and provide accurate and timely customer updates
• Maintain accurate inventory records, partner with leadership to create a friendly, productive environment that promotes success, and monitor desktop queues ensuring SLAs are met and best ticket practices are being followed

• Bachelor’s degree or higher in an information systems and technology field, computer science, or relevant experience required; ITIL foundation preferred
• Minimum of three (3) to five (5) years of experience supporting users both remote and in person
• Must have valid CADL and be able to travel
• Expert‑level knowledge of Microsoft Windows and macOS; experience with Service Now or other CRM applications; enhanced knowledge of both On‑Prem and Azure Active Directory
• Computer hardware and peripherals (desktops, laptops, tablets, printers, A/V conferencing equipment) diagnostics and repair
• Network fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi connectivity); security fundamentals
• Remote support tools:
  Remote Desktop, Splashtop
• Ability to provide high‑quality customer service in a fast‑paced environment; strong time‑management skills required as this position is remote

• Medical, dental, and vision insurance coverage
• Work/life balance – 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401(k) savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits available

Base salary range: $68,640 – $89,535 per year + bonus. Actual pay will be adjusted based on experience and other qualifications.

Welbe Health maintains a vaccination policy for all employees. Proof of vaccination or a vaccine declination form is required prior to employment. The company also maintains required infection control and PPE standards.

At Welbe Health, we embrace and cherish the diversity of our team members and are committed to building a culture of inclusion and belonging. We are a proud equal‑opportunity employer. All applicants are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is submitted through a Welbe Health‑sponsored site only. Our emails will come from  addresses. You will never be asked to purchase your own employment equipment. Report suspected scam activity to