Senior Associate, Customer Strategy Analytics & Applied AI

About

Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first‑party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains.

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here →

Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an  website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including:
Shopify, Hub Spot, Door Dash, Service Titan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Owner is a remote‑first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in‑person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

We are building an extremely data & AI first Customer Strategy team within our Business Operations function  a Senior Associate, you’ll be the driving force behind customer retention and growth; uncovering high‑impact opportunities to help our customers succeed and collaborating across the business to execute on them. You’ll also build the data products and tools that power retention improvements and support strategic decision‑making for the Customer Success function.

This role is 100% remote and can be based anywhere in the US or Canada.

• Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge).
• Identify inefficiencies in everyday life - and see them as exciting opportunities.
• Aren’t satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY.
• When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert".
• You aren’t afraid and enjoy picking up new skills and tools to problem‑solve.
• Enjoy tinkering and testing (or building) applications for AI tools like Claude Code, Codex.
• Want to build solutions for lasting processes and systems. Love a good data‑driven decision‑making process (but also understand when this is possible and when it isn’t).
• Have a proven track record of collaborating effectively with cross‑functional teams.

• Drive customer retention:
  Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner’s most important metrics.
• Grow customer sales:
  Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front‑line teams.
• Elevate the customer experience:
  Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
• Own Customer Analytics:
  Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn’t just an insights role - you’ll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis.
• Tackle emerging priorities:
  Lead…