Health Information Technology; HIT Training & Support Specialist

We are recruiting for a Health Information Technology (HIT) Training & Support Specialist to join the team at our Corporate site in Fresno, CA. If you enjoy or look forward to training others on health information systems and/or technology, this may be an opportunity worth considering.

• Deliver impactful, recurring, and on-demand EHR training sessions that empower UHC staff to use the system to its full potential.
• Be the go‑to expert for EMR system support, troubleshooting, resolving issues, and ensuring smooth system operation.
• Collaborate with system vendors to ensure prompt resolution of application issues and continuous system improvement.
• Provide on‑call support, ensuring expert assistance is available when it’s needed most.
• Take on exciting projects and new challenges to continuously contribute to the organization’s success and growth.

• Lead innovative, hands‑on training sessions to ensure all staff are equipped with the skills to maximize the use of clinical information systems.
• Create practical, easy‑to‑understand job aids that streamline user responsibilities and increase operational efficiency.
• Collaborate with cross‑functional teams to develop user workflows that enhance system functionality and optimize daily operations.
• Track and manage support requests to ensure all issues are addressed promptly and effectively.
• Test system upgrades to ensure they deliver the expected functionality and improvements.
• Work closely with the Data Management & Analytics team to validate reports and ensure data accuracy.
• Evaluate and suggest new system enhancements to keep the technology ahead of the curve and improve user experience.
• Provide on‑site support to new and existing clinics upon request.

• Engage actively in all meetings (department, program, staff) to stay informed and contribute to team success.
• Pursue ongoing professional development through workshops and seminars, ensuring your skills remain cutting‑edge and aligned with organizational goals.
• Support the health center’s needs by working flexible or extended hours, especially when urgent support is required.
• Travel to various UHC health centers as needed, ensuring consistent support across the organization.
• Embody the organizational mission, contributing to the delivery of accessible, high‑quality healthcare to the community.
• Adapt to new duties as they arise, demonstrating flexibility and a commitment to team goals.
• Maintain strict confidentiality and adhere to HIPAA regulations, protecting patient and staff information with the highest standards.
• Foster a positive, collaborative environment, displaying professionalism and respect in all interactions with staff, patients, and partners.
• Promote teamwork, ensuring clear communication and cooperation across departments.
• Adhere to the organization's dress code, maintaining a professional appearance in all work‑related settings.
• Execute other work‑related tasks as assigned by the supervisor, with duties subject to change based on departmental needs, either formally or informally, verbally or in writing.

• Associate degree or equivalent.
• Bachler’s degree preferred, equivalent experience can be used leu of degree.

• Health Information Technology Certification or other relevant certifications preferred.
• Valid driver’s license required.

• A minimum of 2 years’ experience in a health center setting.
• Proven expertise in the use, support, and/or training of Clinical Information Systems.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong presentation and communication skills.
• Familiarity with adult learning principles and training techniques.
• Ability to adapt to changing needs with flexibility and reliability.
• Excellent problem‑solving abilities, with sound judgment.
• Strong multitasking and organizational skills in a fast‑paced environment.
• Superior customer service skills, including emotional intelligence and patience.
• Professional demeanor, exhibiting accountability, competence, and self‑regulation.

• Must be able to lift up…