ServiceNow CMDB Analyst

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Remote

Pay $40 on w-2

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Job

We are seeking a Service Now CMDB Analyst (Contractor) to support efforts around data quality, CI normalization, deduplication, and relationship accuracy within our enterprise Service Now CMDB. This role focuses on identifying, analyzing, and resolving inconsistencies across Configuration Items (CIs). You will work closely with CMDB engineers, data owners, and platform administrators to ensure clean, actionable data across the CMDB, using reconciliation rules, CI comparison techniques, and Service Now tools to uphold the integrity of configuration data.

Key Responsibilities

• Analyze CI records across multiple sources to identify duplicates, stale records, or inconsistencies.

• Leverage the Identification and Reconciliation Engine (IRE) to manage merging and updating of CI records based on defined logic.

• Execute bulk updates, CI cleanup tasks, and CI deduplication efforts using Transform Maps, Data Sources, or update scripts.

• Work with stakeholders to resolve CI ownership, classification, or lifecycle discrepancies.

• Identify data gaps or incorrect relationships (e.g., missing parent/child or host/application relationships) and recommend or execute corrections.

• Run reports and dashboards to monitor CMDB health, completeness, and compliance to model definitions.

• Document cleanup workflows, data validation rules, and reconciliation decisions for traceability.

Required Qualifications

• 2-4 years of hands-on experience working with Service Now CMDB, specifically on CI data analysis and reconciliation tasks.

• Strong working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.

• Experience using Service Now tools such as:

o CI Class Manager

o Identification and Reconciliation Engine (IRE)

o Transform Maps and Data Sources

• Proficiency with analyzing large datasets and using Service Now reporting tools to drive data quality initiatives.

• Comfortable working independently with data anomalies and escalating systemic issues to engineering teams as needed.

Preferred Skills

• Familiarity with the Common Service Data Model (CSDM 4.0) and applying it to CI relationship mapping and classification.

• Experience resolving conflicts between discovered and manually created records.

• Understanding of CMDB integrations (SCCM, JAMF, cloud CMDBs) from a data reconciliation perspective.

• Service Now certifications such as:

o CMDB Micro-Certifications

o Discovery Fundamentals (helpful, but not required)

• Experience in retail, logistics, or large distributed environments with complex CI landscapes.

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Information Technology and Consulting
• Industries Staffing and Recruiting and IT Services and IT Consulting

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