Lead IT Specialist; Systems Analysis​/Software

WHAT IS INFORMATION TECHNOLOGY (IT)?

A description of the business units can be found at: https://(Use the "Apply for this Job" box below).-divisions

Position(s) are to be filled in the following area(s):

• IT - Taxpayer Services and Online Accounts

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

You must have Information Technology related experience demonstrating each of the following nine competencies:

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS‑13 grade level in the Federal service. Specialized experience for this position includes:

• Leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes.
• Applying advanced IT principles, concepts, methods, and practices to evaluate requirements; resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed.
• Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions.
• Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts.
• Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact.
• Planning and coordinating an agency-wide implementation of process improvement methods and concepts to improve the quality of software products; serving as the principal advocate within the agency/organization for the application of process improvement concepts and practices; and consulting with senior specialists and IT managers throughout the agency in the implementation of process improvement practices.
• Leading teams that design and develop agency-wide applications which included review and approval of technical requirements for projects, developing project plans; providing guidance to team members and serving as primary liaison between customers and vendors and IT management throughout the development process.
• Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
• Developing natural language processing (NLP), speech recognition, intent-based routing, conversational workflow, or automated self-service solutions for customer interactions.
• Integrating voice or conversational platforms with enterprise applications, APIs, backend systems, authentication services, or customer data platforms.
• Demonstrating subject matter expert (SME)-level proficiency in programming language such as Java or Python, including development of backend services, automation, integrations, or conversational application logic.
• Troubleshooting and…