Technology Specialist

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected—through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Benefits Technology Specialist is responsible for Benefits Administration system configuration, testing, ongoing service, annual renewal changes and presentation of the system to clients. The Benefits Technology Specialist partners with account service teams to support and exceed client expectations with the delivery of HUB’s benefits technology solutions.

• Configure and maintain HUB preferred Benefits Administration system for qualified clients based on client provided requirements.
• Test new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.
• Ensure all services are implemented according to established project plans and all client deliverables meet quality standards.
• Update systems as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text).
• Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.
• Train clients and internal account service team on the use of system and provide demonstrations as needed.
• Work with Employee Benefits producers to present HUB preferred Benefits Administration system to qualified clients and prospects.
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
• Verify technical reference information, including user guides, training manuals, and system requirements are compliant, accurate and up‑to‑date.
• Assist clients with Affordable Care Act Reporting.
• Maintain regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance.
• Provide resolution of client issues by researching and responding to questions and concerns about the use of HUB International products.
• Seek continued knowledge and stay abreast of changes in the insurance industry and other external conditions that may impact their clients. Make appropriate recommendations to clients in response to those changes; attend industry related continuing education training and courses.
• Maintain accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; update all HUB computer systems and automated agency management systems; ensure the accuracy of data.
• Perform other duties and projects as assigned.

• High School / GED required;
  Bachelor’s degree preferred.
• 2‑4 years related experience and/or training or equivalent combination of education & experience.
• Life & Health license preferred.

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively work with a team and coach others in developing their skills and abilities.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Problem solving:
  Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Strong knowledge of employee benefits products and…