Temporary Unified Communications Support Technician

Temporary Unified Communications Support Technician

Job no: 562007
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology
Position Description

INTERNAL APPLICANTS ONLY

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $6,021per month (Steps 1 –
3), commensurate with qualifications and experience.

The salary range for this classification is $5,787 - $8,430per month.

• This full-time (equivalent to 40 hours per week) position is temporary and expected to end on or before 1 year from the date of hire. Extension of this assignment is contingent upon sufficient additional funding and satisfactory performance.

Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Under the general direction of an appropriate administrator or the guidance of another recommended Information Technology (IT) professional, the Unified Communications Support Technician is primarily responsible for maintaining, installing, and configuring both Zoom Phone (all features) and the analog phone systems. Work includes configuring/programing, designing, monitoring, and maintaining the communications platform. The incumbent at this level works independently and possesses the experience to be fully proficient in performing most or all the work assignments defined for their position.

Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, developing practicable and thorough solutions, and using effective communication and listening skills.

Key Qualifications

• Knowledge of:
  • Unified communications, network, server, and telecommunications to aid in the design, configuration and implementation of unified communications systems and applications.
  • Practices, methods, and equipment used in installing, maintaining, and testing various types of electronic equipment.
  • Communications and electronic theory and its application to an enterprise communications system.
  • Safety regulations and pertinent rules, regulations, and requirements.
• Skill/Ability to:
  • Excellent analytical, verbal, and written communication skills.
  • Excellent ability to work and communicate with technical and non-technical audiences.
  • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
  • Maintain vendor relationships to ensure responsiveness and quality.
  • Resolve impaired service conflicts.
  • Appropriately maintain confidentiality of data files, data elements, and personal information.
  • Ability to integrate multiple applications and/or systems.
  • Read and understand plans, blueprints, and schematics of electronics equipment.
  • Makes design modifications and repairs to systems and equipment.
  • Analyze electronic problems and recommend an effective course of action.
  • Effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
  • Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
  • Create and maintain program records and provide data for review in developing…