ATM Field Service Technician

Compensation & Benefits

$2,000 Sign on Bonus! Subject to terms & conditions. Cash Depot Field Service Technicians averaged $66,689 in total compensation in 2024. Annual Profit‑Sharing Bonuses averaging 15% - 30% of salary. 401‑K plan with 50% matching contributions up to 6%.

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and its customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Must follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written and verbal with internal and external contacts.
• Proven ability to be organized, detail‑oriented, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of this field technician position.

While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field and fellow Team Members, which requires the ability to speak and hear, and to complete reports which requires the ability to write and/or type.

Position requires various activities categorized as Occasionally (O), Frequently (F), and Constantly (C) such as standing, walking, sitting, manually manipulating, reaching outward, reaching above shoulder, climbing, crawling, squatting or kneeling, bending. Lifting, carrying, pushing or pulling activities may involve up to 50 lbs., 51–100 lbs., 101–150 lbs., over 150 lbs., or 310 lbs. (with lifting equipment) for ATMs (280–875 lbs.) and other equipment.

• Dispenser (part) – 34 lbs.
• Coin Bag – 40 lbs.
• Compressor – 40 lbs.
• High Security Base – 60 lbs.
• Coin Box – 60 lbs.
• Concrete Bag – 80 lbs.
• Dolly – 86 lbs.
• Top Compartment – 140 lbs.
• Vacuum Attachment – 310 lbs. (with lifting equipment)
• ATM Machines – 280–875 lbs. (with lifting equipment)

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound – normal

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. It also involves operation at customer locations (estimated 50% of shift). Team Member will receive direction via phone or email. This role routinely requires the use of…