Director of Operations

Who We Are

To empower our senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support.

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

The Director of Operations is responsible for strategic operational oversight across all Innovative Integrated Health locations. This role will include cross functional strategical alignment to determine performance metrics which include; dashboards, workflows, and reports are needed for the operational team to make meaningful data driven decisions. This role encompasses the effective planning, leadership, and development of organizational systems, including ancillary services, to ensure seamless participant care and cost-effective health care services to PACE participants.

The Director provides continuous administration and evaluation of company-wide operations to maintain peak efficiency and regulatory compliance. The Director of Operations leads all operational projects whether initiatives may be technical or administrative in nature, ranging from implementing operational support software systems to developing and directing project plans for process re‑engineering, new product launches, or service expansions. Travel to various Innovative Integrated Health locations is required for management oversight and site‑specific leadership.

• Manages and directs the Operations Manager, Interpreting Supervisor, and Health Records Supervisor, including coaching and performance evaluation.
• Oversees departmental teams including Patient Access, Interpreters, Medical Records, and other operational staff as assigned across all sites.
• Defines and ensures understanding of job responsibilities for all direct reports; fosters a continuous improvement culture aligned with IIH core values.
• Establishes effective communication mechanisms between staff, providers, participants, and the management team to ensure transparency and information sharing.
• Ensures adequate staffing levels across all locations to maintain continuity, quality of service, and participant safety.
• Partners with other directors and divisions to design, standardize, and implement process improvements and solutions that advance daily operations.
• Ensures that decisions regarding medical, social, and supportive services are met based on assessed participant needs and organizational capacity.
• Collaborates with the clinical division to assist in the development and facilitation of care coordination and service utilization.
• Establishes benchmarks for performance and holds teams accountable for operational and financial outcomes.
• Ensures all operational practices are aligned with Centers for Medicare and Medicaid Services (CMS) and Department of Health Care Services (DHCS) regulations.
• Works closely with the Executive Directors in monitoring for compliance with participant Service Delivery Requests, implementing immediate corrective action as necessary.
• Evaluates and redesigns workflows for maximum efficiency and automation opportunities within overseen departments.
• Monitors and coordinates responses to participant grievances and appeals related to the departments overseen.
• Responsible for maintaining confidentiality and providing excellent customer service to participants, their families or designated representatives.
• Develops and reviews documentation for new and existing business processes, ensuring workflows are standardized across all sites.
• Coordinates project logistics, including the management of meeting schedules, agendas, minutes, and accountability reporting for all major initiatives.
• Guides the work of internal staff and external vendors, monitoring task schedules and delivery from inception through completion.
• Provides regular project status reports to the leadership team regarding the progress of administrative and operational initiatives.
• Adheres to all center practices and policies, including…