Managing Escrow Officer

Managing Escrow Officer Lennar Corporation
• Fresno, California, US

Managing Escrow Officer (Retail Division)
*** Position will sit and oversee Fresno Division branch
*** We are Lennar Title Lennar Title is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing home ownership to life. At Lennar Title, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation.

Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services. Join a Company that Empowers you to Build your Future.

• Manages the division ensuring escrow and related services through staff to maximize productivity and profitability
• Gathers and reviews business information, pertinent to the division, such as reporting, market forecasting, and personal data report
• Frequently consults with senior leadership personnel to obtain a variety of real estate and related business information
• May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work.
• Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
• Track and monitor division expenses; role may include office management
  -type duties
• Extensive experience in the title and escrow industry including residential, commercial, subdivision, and exchanges.
• Excellent supervisory skills.
• Professional communication skills.
• Computer skills.
• Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.
• Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion.
• Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets.
• Manage, supervise, and coordinate escrow personnel to assure compliance with company policies and timely escrow procedures.
• Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures.
• Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc.
• Strong process skills required; detail oriented.
• Strong computer skills and knowledge of company operating systems/applications.
• Strong problem-solving and customer service skills.
• Ability to lead/sought out for advice.
• Ability to manage competing priorities.
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations using influence.
• Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

• Bachelor's degree or equivalent combination of education and experience
• 2-4 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading, and maintaining effective working relationships at the Division level
• Notary Public, active title license strongly preferred
• College level management courses helpful

General Overview of…