I.T. Application Support Supervisor

Overview

PAY GRADE: 26E

PAY RANGE: $55,452 - $99,112 Annually

DEPARTMENT:
Information Services

This position is 100% on-site and not eligible for remote or hybrid work.

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

The I.T. Application Support Supervisor is responsible for overseeing the tactical operations of the I.T. organization’s Application Support Team. This role ensures the efficient delivery of core services, drives operational excellence, and aligns team performance with the department's overall strategy. The ideal candidate combines a coaching mindset with a hands‑on approach to improve processes, enhance end‑user satisfaction, and achieve performance targets.

This level works under minimal supervision and has the following attributes:

• Strategic thinker with a result-driven approach to problem-solving.
• Strong leadership and interpersonal skills, capable of motivating and developing teams.
• Exceptional organizational and multitasking abilities to manage competing priorities.
• Excellent communication and collaboration skills for engaging with stakeholders at all levels.
• Adaptability and resilience in a fast-paced, dynamic environment.

• Operate and monitor the core processing system.
• Ensures reporting is completed and accessible to business areas and leadership in accordance with predetermined schedules.
• Identify solutions to improve operational efficiencies.
• Keep abreast of industry standards and best practices.
• Resolve operational challenges representative of intermediate technical skill level.
• Act as an escalation point for technical issues, ensuring fast resolution of incidents.
• Drive continuous improvement through regular assessments and feedback loops.

• Degree in Technology or related field or 3+ years’ experience in a similar capacity or;
• Equivalent combination of related education and experience.

Individuals considered for this position will require a credit check.