Municipal Client Relationship Manager- Water- Central Valley

Job Description

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.

Join a team that brings inspirational architecture, landscapes, towns capes, and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes.

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years.

This next phase of growth is intentional, market-focused, and rooted in long‑term partnerships with cities, counties, and local agencies.

We are seeking Client Relationship Managers who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. These managers sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.

AT GHD, our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in office, three days a week to contribute, connect, and excel in our vibrant environment.

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision‑makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives.

• Client portfolio performance.
• Opportunity pipeline.
• Bookings targets.

• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and an in‑depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two‑way flow of information and resolution of issues.
• Consult with a range of customer representatives…