Chief Operating Officer

Position Summary

The Chief Operating Officer (COO) is a key executive overseeing the practice's operational management and strategic direction. The COO manages day‑to‑day operations of Patient Service and Clinic departments, ensuring timely, accurate and courteous delivery of patient care. Responsibilities include creating and implementing operational SOPs, training, performance metrics, referral and authorization processes, insurance compliance, and clinical standards of excellence.

The COO is also a driver of quality assurance, collaborating with the Executive team and business owners on strategic planning and data‑driven decisions.

• Operational Management – oversee day‑to‑day operations of departments, develop strategies, policies, procedures, and training programs to deliver excellent patient care and operational efficiencies.
• Continuous Improvement – use data analysis to extract insights, identify trends, streamline workflows, and implement technology solutions to optimize operations and revenue.
• Team Leadership and Development – mentor staff, foster collaboration, conduct performance evaluations and provide feedback.
• Personnel Management and Employee Experience – create a positive work environment through onboarding, development opportunities, recognition, work‑life balance, engagement, and communication.
• Patient Experience – work with the CEO to cultivate a patient‑centric culture, improve appointment scheduling, check‑in/out processes, patient education, and follow‑up procedures.
• Quality Assurance and Risk Management – implement QA programs, mitigate risks related to patient safety and data security, and address compliance concerns.
• Regulatory Compliance – ensure adherence to all applicable laws, regulations, and industry standards, and update procedures accordingly.
• Financial Acumen – monitor financial performance, budgeting, and resource allocation; identify cost‑saving measures and revenue opportunities.
• Technology Utilization – stay current on emerging technologies, including artificial intelligence, to enhance efficiency and care.
• Facilities Management – collaborate with CFO on maintenance operations, safety regulations, preventive maintenance plans, vendor relationships, and budgeting.
• Vendor Management – negotiate contracts, evaluate vendor performance, resolve issues, and streamline processes.

• Participate in ongoing professional development.
• Maintain compliance with federal and state healthcare programs.
• Protect ePHI and demonstrate HIPAA compliance.
• Present a positive view of the organization to the community.
• May be scheduled to work at different locations and may drive on company business.
• Must have a valid California driver’s license.
• Comply with all organizational policies and procedures, including workplace safety and infection control.
• Maintain punctual and regular attendance.
• Additional duties may be assigned at the discretion of management.

• Required:
  
  Bachelor’s degree in Business Administration, Healthcare Administration, Health Sciences, or related discipline, or comparable experience.
• Preferred:
  Master’s degree in Business Administration, Healthcare Administration, Public Administration, Finance, or related discipline.
• 7+ years of experience in healthcare management (operations, administration, etc.).
• 3‑5 years of experience leading management‑level teams.
• 2‑4 years of experience overseeing operational teams of 30+ staff.
• Experience leading teams in complex, multi‑unit organizations.
• Experience leading change initiatives at department or multi‑department level.
• Experience in developing and administering multi‑million dollar budgets.
• Personnel management experience, including employee engagement, recruitment, retention, coaching, and performance improvement.

• Understanding of operational processes in a medical/clinical practice office.
• Ab…