Senior Mail Operations Manager

Supervisor II

Calling all present and future leaders! Are you ready to take the next step in your leadership journey? Do you thrive in fast-moving operational environments and enjoy developing others to reach their potential? If so, Mail & Print Services has an exciting opportunity for you. This position is a hybrid position and will require in office presence three (3) days a week.

State Compensation Insurance Fund's Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund's enterprise goals.

About the role:

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund's Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail.

Required Skills and Leadership Capabilities:

• Model State Fund's Leadership Competencies.
• Work onsite as needed (hybrid).
• Establish and maintain effective working relationships and uphold principles of integrity in the workplace.
• Provide excellent customer service, including in high-pressure situations.
• Follow State Fund's Equal Employment Opportunity guidelines.
• Maintain a safe working environment.
• Defend State Fund against fraudulent activities.
• Maintain regular and predictable attendance and/or communication availability during working hours.
• Take ownership of each customer contact to address needs and support State Fund objectives.
• Communicate professionally and effectively, verbally and in writing.
• Review, analyze, and prioritize incoming work.
• Work both independently and as part of a team.
• Demonstrate excellent organizational and time management skills to meet strict deadlines.

You will find additional information about the job in the Duty Statement.