Operations Manager- Fresno

Description

Fresno, CA. (Onsite)

Full-Time

This position is Salaried exempt and will be paid on a salaried basis.

Monday
- Universal Healthcare MSO’s standard operating hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time. Unless otherwise specified, all employees are expected to work their assigned schedules and remain available during these operational hours.

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program

The initial pay range for this position upon commencement of employment is projected to fall between $41.87 and $52.33. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate’s relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.

The Operations Manager is responsible for overseeing day-to-day operational activities within the Fresno office while providing leadership, coaching, and operational support to supervisors and operational staff. This position serves as the primary onsite operational leader and acts as a key liaison between executive leadership, health plan partners, providers, and internal departments.

The Operations Manager drives operational performance, ensures compliance with applicable regulations and organizational requirements, supports continuous process improvement initiatives, and promotes a culture of accountability, collaboration, and service excellence.

• Provide onsite leadership and support to Fresno operational teams.
• Provides leadership, coaching, and operational support to Fresno supervisors and department leaders in partnership with their respective managers and department leaders, while maintaining clear functional reporting relationships.
• Monitor overall Fresno site performance, operational KPIs, staffing capacity, service delivery, and cross-functional workflows, partnering with department leaders to address performance gaps.
• Identify operational issues and implement corrective action plans.
• Promote accountability, consistency, and service excellence.
• Serve as the primary operational point of contact in Fresno.

• Participate in health plan meetings and operational work groups to support Fresno’s overall health plan relationships, address cross-departmental health plan issues, advance site-level initiatives, monitor operational action items, and coordinate resolution of escalated issues across departments.
• Represent the Fresno office with health plans, providers, and community partners.
• Track action items and ensure timely follow-up on operational commitments.
• Support implementation of health plan initiatives and requirements.

• Support and promote compliance with CMS, DHCS, DMHC, HIPAA, and organizational requirements within Fresno operations.
• Support audits, corrective action plans, and compliance monitoring activities.
• Maintain awareness of regulatory changes affecting operations.

• Provide coaching and mentoring to supervisors and staff and support performance management in collaboration with department leadership and Human Resources.
• Assist with employee engagement and retention efforts.
• Support recruitment, onboarding, and training initiatives.
• Develop succession planning opportunities for supervisory staff.

• Analyze performance metrics and workflow trends.
• Recommend and implement process improvements.
• Collaborate with leadership on operational initiatives and strategic goals.
• Support cross-functional projects and implementations.

• Coordinate operational activities across Fresno departments and ensure appropriate communication and collaboration between functional areas.
• Identify and elevate site-level staffing,…