Refinish Technician

Job Description:

The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition. The Refinish Technician works in alignment with all team members in achieving the repair facilities KPIs.

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when interacting with customers or team members
• Refinishes vehicle as per insurance guidelines and Assured Automotive’s quality standards
• Inspects body and prep repairs for deficiencies that may impact the quality of the refinish process; advise production supervisor as required
• Accountable for ensuring all required line items as per the Repair Orders (RO) are completed to meet Assured’s quality standards
• Performs all refinish procedures according to factory specifications and Assured procedures
• Ensures all paint deficiencies are corrected through wet sand and polishing (i.e. runs, dirt nibs, etc.)
• Ensures all formulations, preparations, top coating and curing meet OEM recommended standards for proper application sequence, timing and materials usage
• Maintains efficient paint material cost as per Assured KPIs
• Completes surface preparation, vehicle masking, priming and top coating (as required)
• Applies all primers, sealers, basecoats, colour coats and clear coats with correct formulations as per paint manufacturer specifications
• Accurately mixes paint to ensure quality colour match
• Immediately notifies the Repair Planner of any additional damage that does not appear on the RO
• Assists management in the recommendation and implementation of new equipment
• Knows status of assigned vehicles and helps problem-solve on getting and keeping all vehicles on schedule for on-time delivery
• Consistently utilizes all required safety equipment and follows proper refinishing procedures in compliance with Ontario Health & Safety guidelines
• Adheres to all requirements for hazardous waste disposal
• Follows vendor procedures to maintain all tools and equipment, including maintenance of paint booth and booth filters
• Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required
• Continuously learns new technical information and techniques in formal training session in order to stay updated with rapidly changing automotive technology
• Completes the Quality Control(QC) Checklist before moving vehicle to next department
• Maintains a clean and orderly production area throughout the workday, ensuring a final clean up at the end of the day
• Works in accordance with daily production schedule (as directed by Production Supervisor)
• Advises production supervisor of collision repair problems that may have been overlooked that impact the production process
• Supports all team members when required
• Participates in monthly Health & Safety and staff meeting (if required)
• Attends training, information sessions and workshops recommended by Store Manager
• Maintains the Assured KPI’s (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Upholds Assured’s Core Values :
  Honesty, Integrity & Respect
• Adheres to Assured’s Policies and Procedures, according to established business practices
• Actively participates in daily production meeting with the Management Team, as required
• Consistently demonstrates actions and behaviors supporting our “10 Promise”

• High School Diploma or equivalent
• A minimum of 2 years previous experience in a collision repair facility refinish role
• Provincial College of Trades Member preferred
• PPG Certification preferred
• I-Car Registered (working towards Gold Class certification)

• Knowledge of manufacturers’ repair/refinishing processes & adherence to Assured’s processes
• Ability to use selected vendor materials and general supplies efficiently and cost effectively
• Demonstrated commitment to continued learning by attending Assured/ Industry related training
• Communicate effectively, both verbally and in writing
• Strong attention to detail and a high…