Assistant Manager, Discovery Shop

About the Organization

The American Cancer Society is a nonprofit organization dedicated to ending cancer as we know it.

Reporting to the Manager, Discovery Shop, the Assistant Manager, Discovery Shop oversees daily operations of a retail resale store with annual revenue of $500,000 to $750,000. The role leads a small employed staff (2‑4) and a large volunteer team (50+) to drive sales, achieve revenue goals and deliver an exceptional customer and donor experience.

• Provide leadership and operational oversight for donation acquisition, sales floor merchandising, and layout optimization.
• Ensure consistent execution of best practices across departments to maximize productivity and customer satisfaction.
• Elevate the customer experience by championing store best practices (30%).
• Partner with the manager to recruit, onboard, manage, develop, and retain staff and volunteers (30%).
• Support strategic initiatives, Loyalty program, promotional events, and budgeting to achieve revenue and net income goals (15%).
• Develop marketing content (email, SMS, social media) to raise store profile and support organizational initiatives (10%).
• Build community relationships to increase donations and elevate brand visibility (5%).

• Minimum:
  High School Diploma or Equivalent.
• Preferred:
  Bachelor's Degree.
• 2+ years of retail or service industry experience; leadership role a plus.
• Experience in resale, specialty, customer support, or merchandising a plus.
• Valid driver’s license.
• Must meet vaccine requirements as required by government agencies for those working with the public.

• Excellent communication and customer service skills.
• Strong leadership, organizational, and multitasking abilities.
• Proficiency with Microsoft Office Suite and ability to learn retail software (POS, reporting tools).

• Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick‑up.
• Frequent walking and standing; occasional sitting; frequent lifting up to 25 pounds.
• Requires vision for close work, color, peripheral, depth perception; use of hands, reach, balance.

Starting rate is $XX to $XX, with compensation based on experience, skills, and location. Staff receive paid time off, medical, dental, retirement benefits, wellness programs, and professional development opportunities. For full benefits details, see our careers site.

We are a proud equal opportunity employer.