Retail Cosmetics Sales Associate, Fresno Fashion Fair - Flex

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years – a story about innovation, tradition, inspiring stores, irresistible products, the Macy's 4th of July Fireworks, and the Thanksgiving Day Parade. It is a story of memorable moments and milestones for countless customers and colleagues, and these stories make this a special place to work.

As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you create a personalized and inspiring shopping experience that builds confidence and drives sales.

You serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

• Begin each day energized and ready to make an impact. Wear your name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong by sharing our Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, walking the package around and using the customer's name.
• Support each other with honesty, care, and collaboration to better serve our customers and communities.
• Strive for excellence every day by taking pride in your work, achieving sales goals, and learning from one another to deliver store results.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February‑April, May‑July, August‑October). During the 4th fiscal quarter (November‑January) you will be required to work 60 hours during the quarter. The minimum number of hours may change, and a minimum number of weekend shifts may be required.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Effective communication with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating on benefits.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized space, leveraging clienteling tools, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Minimum of 1 year of customer service or selling experience.

• Constant talking, lifting, moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of…