Retail Cosmetics Sales Counter Manager - Clarins, Fresno Fashion

Retail Cosmetics Sales Counter Manager
- Clarins, Fresno Fashion Fair
- Full Time

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations and expert product application.

You’ll inspire teamwork to drive sales, elevate the customer experience, and create meaningful connections. In addition to meeting sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will oversee stock presentation, hygiene standards, and team performance.

• Set tone by reviewing sales goals, staying informed on new launches, top products, and current beauty trends.
• Lead through action: welcome customers with genuine hospitality, build relationships through conversation.
• Maintain a shoppable space ensuring testers are clean, signage current, and displays reflect brand standards.
• Coach the team to share loyalty benefits, ensure customers leave satisfied, and end interactions with a personal touch.
• Model collaboration, honesty, and care to support peers.
• Strive for continuous improvement, meet sales targets, and learn from each other.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive development via outreach and follow‑up.
• Review and analyze business performance and implement strategies to grow business.
• Plan and execute in‑store and vendor‑led events.
• Maintain brand standards via proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership.
• Resolve customer concerns professionally.
• Stay informed on new launches and beauty trends for team education.
• Manage multiple priorities in a fast‑paced environment.
• Demonstrate flexibility, sound judgment, and passion for the beauty industry.

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with dependable attendance.
• Must be able to: understand and communicate effectively; read employment policies and safety rules/procedures in English.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology for cashier duties.

Full‑time colleagues are typically scheduled to work 30 or more hours per week. Part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.

We offer a dynamic, inclusive environment with competitive pay, benefits, and career growth.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Additional benefits include 401(k) match, medical/vision/dental/life/disability insurance options, paid time off, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Benefits and compensation details are available at  In addition to hourly rate, you may receive 3%–3% on commission‑eligible net sales.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.