Retail Sales Specialist

Retail Sales Specialist at Floor & Decor

Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast‑paced, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor.

Full‑time and part‑time positions available.

$16.50 - $20.70 hourly

• Friendly and enthusiastic
• Entrepreneurial and hard‑working
• Honest and accountable
• Excellent communication and listening skills

• Connect with customers, ask about their projects, recommend products, and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in‑stock condition of assigned areas and ensure the area is clean, shoppable, and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using the point-of-sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit‑card acceptance procedures.
• Create price tags and merchandise signs; stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance with the company’s safety processes.
• Answer the telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast‑paced environment with accuracy.

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires a successful drug test.

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

• Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401(k) with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other insurance plans (subject to eligibility criteria)

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.