Technical Sales Specialist

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Technical Sales Specialist will provide full support in the field for sales in regards to the Quest Diagnostics technology portfolio including Electronic Medical Records (EMR) interface capabilities and Quanum. Within this integral position, you will drive sales growth and promote client retention through a collaborative effort with field sales representatives by positioning the company's growing connectivity technology solutions portfolio with customers and prospects.

The Technical Sales Specialist will also act as the voice of the customer by listening to needs for product enhancements and providing critical feedback to the Product Marketing and Development teams within the organization. This position will be involved in converting clients who are ordering laboratory tests manually to electronic ordering.

This is a field-based position. The territory encompasses Northern California.

Pay range: $125,000-$135,000, plus yearly bonus. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

• Become the expert on our connectivity solutions including our Quanum online client portal and EMR/LIS interfaces. Provide consultative support to ensure optimal placement and utilization of our solutions.
• Support the e-Requisition initiative as the Quest/client sales person to convert manual requisitions to eReqs.
• Develop a consultative and advisory relationship with key customers for their information technology needs.
• Subject matter expert around topics such as Meaningful Use, EHR adoption and workflow recommendations.
• Partner with IT and Sales teams to improve internal processes and drive growth of Lab revenue through the use of our technology solutions.
• Resource for Sales and is responsible for training the sales team both in the field and in formal settings (sales meetings, etc).
• Provide insights to sales team on leveraging technology to grow and enhance business relationships.
• Acts as sales team’s point of escalation for exceptional issues pertaining to Quest Diagnostics’ technology portfolio.
• Follows up with sold account to ensure proper utilization of connectivity and revenue growth in the account with an emphasis on promoting electronic orders.

• 3-5 years supporting healthcare technology implementations, EMR/EHR systems, laboratory information systems (LIS), healthcare informatics, healthcare IT consulting, or technical sales support.
• Proven ability to work independently in a cross‑functional, matrix environment and collaborate with multiple levels and functions in the organization.
• Demonstrated experience with physician office workflows, EMR optimization, electronic ordering, or healthcare interoperability.
• Advanced proficiency with Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, Power Query, data analysis, reporting, and dashboard creation.
• Experience presenting technical solutions to physicians, practice administrators,…