Inside Sales Associate

Responsibilities

• Keep the customer database updated to ensure information on prospective and past clients is current.
• Funnel new qualified leads into the sales pipeline by following up with each prospect via email, phone calls or other forms of communication.
• Record monthly and quarterly sales and performance goals to ensure they are being met.
• Seek out new business opportunities within the assigned geographies to expand clientele.
• Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround.

• Greet customers as they arrive at the dealership in a friendly, professional manner.
• Help customers explore vehicles that match their needs and preferences.
• Provide detailed information about vehicle features, benefits, and options.
• Arrange and accompany customers on test drives, and answer questions about the vehicle.

• Assist customers throughout the buying process, including discussing finance and lease options (as appropriate).
• Coordinate with other departments (e.g., finance, service) to support customer needs.
• Use the CRM system to record customer interactions and follow‑up activities.

• Follow up with prospective customers to answer questions or offer updated inventory and prices.
• Maintain positive relationships with previous customers to encourage return visits and referrals.

• Stay up-to-date on product knowledge (vehicle models, features, incentives, etc).
• Ensure vehicles are clean, presented well, and properly displayed for customers.

• High school diploma or GED is required; bachelor’s degree preferred.
• Must have a valid U.S. driver’s license and be able to travel by car.
• Working knowledge of the sales process and CRM software.
• Proven track record of at least 2 years of experience in a sales position or related field.
• Great time management, interpersonal, and communication skills, both written and verbal.
• Driver’s License
  :
  Valid driver’s license with a clean driving record.
• Communication Skills
  :
  Excellent verbal and written communication skills to engage with customers and explain vehicle features clearly.
• Customer Service Focus
  :
  Strong customer service orientation with the ability to build rapport and maintain positive interactions.
• Interpersonal Skills
  :
  Friendly, outgoing, and professional demeanor; ability to work well with a diverse team and customer base.
• Computer Proficiency
  :
  Comfortable using CRM systems and dealership software to manage customer information and follow‑ups.
• Work Ethic & Motivation
  :
  Self‑motivated, goal‑oriented, and able to work in a fast‑paced, performance‑driven environment.
• Adaptability
  :
  Willingness to work flexible hours, including weekends and month‑end shifts, to meet customer demand.
• Preferred Experience (if applicable):
  Previous sales, customer service, retail, or automotive industry experience is a plus, but not required — attitude and coachability are highly valued.

• $150,000+ yearly at plan.