Customer Service Sales Representative

The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.

$60k first year Training Salary

• Prepare professional sales quotes with accurate pricing and background materials to sell parts, service, and selected warehouse products.
• Secure proper authorization from Management for quotes and non‑standard transactions.
• Actively prospect geographical territory for new customers, requiring regular cold calling.
• Consistently contact existing customer base to secure Service Contracts and parts business.
• Provide service to all customers regardless of territorial location, provide leads for all J.M. services and products.
• Parts delivery and pick up as needed or requested.
• Manage all equipment deliveries to help secure service contracts.
• Educate customers on operation, charging, and maintenance of all equipment.
• Assist Rental Department and Collections Department as needed.
• Participate in Saturday Service Department staffing responsibilities.
• Accountability to management in the form of daily activities, call sheets, prospecting, goal setting, and minimum performance standards as stated in the salesman’s agreement.
• Accurately manage customer list, maintain and build database.

• High School diploma or equivalent.
• Intermediate computer skills required.
• Rudimentary knowledge of equipment maintenance procedures and internal combustion engine design.

• Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs.

• Forklift Certified (or ability to be certified).
• Valid California Driver’s License.
• Ability to work independently.
• Good Communication and Customer Service Skills.

• Competitive compensation and company vehicle.
• Generous benefits package including medical, dental, vision, and life insurance.
• 401k with Company Match and profit sharing.
• Paid vacation, sick, and holidays.