Appliance Repair Technician

Zip Appliance & Plumbing Repairis expanding into the Fresnomarket and is seeking a skilled

Appliance Repair Technician (Production Technician).

This role is focused onexecuting high-quality repairs, maintaining strong productivity, and delivering a five-star customer experience—without the pressure of full-time sales.

This is ideal for technicians who wantconsistent income, structured schedules, and clear expectations while sharpening their technical skills.

• Diagnose and repair residential appliances, including:
• Refrigerators
• Washers & dryers
• Dishwashers
• Ovens, ranges, and cooktops
• Completereturn calls and approved repairs
• Deliver clean, professional service in customers’ homes
• Communicate clearly with customers about work performed
• Accurately document:
• Work performed
• Parts used
• Job notes and photos
• Maintain company vehicle, tools, and parts inventory
• Follow all company procedures and safety standards

We use a structuredunit systemto ensure fairness and efficiency:

• 1 unit = 1 standard repair (~1 hour)
• Daily target:~6 units per day (8-hour shift)

• Standard repair -> 1.0 unit
• Recall -> 0.5 unit
• Stackable / built-in unit -> 1.5 units
• Gear case -> 2.0 units
• Sealed system -> 3.0 units

Focus is on efficiency AND quality—not rushing jobs

Success in this role is measured by:

• Productivity:
  
  Consistently meeting unit targets
• Quality:
  
  Low recall rate (goal: under 2–3%)
• Customer
  
  Experience:
  
  Professional, 5-star service
• Accuracy:
  
  Complete and detailed documentation

• Hourly Pay:
  
  Competitive (based on experience)
• Overtime Pay:
  
  In accordance with California law

• Productivity bonus (meeting unit goals)
• Quality bonus (low recall rates)
• Opportunity bonus (Zip Club memberships / service add-ons)
• Company vehicle (for qualified technicians)
• Tools and equipment support
• Ongoing training and development
• Stable, full-time workload

• Full-time position
• 8-hour shifts with structured routing
• Overtime available based on demand
• Must follow California meal and rest break laws

• Appliance repair experience preferred (training available for strong candidates)
• Strong mechanical and troubleshooting skills
• Ability to work independently and manage time effectively
• Valid driver’s license with clean driving record
• Strong communication and customer service skills
• Ability to lift and maneuver appliances safely

• Technicians who wantstability over commission swings
• Individuals who take pride inquality workmanship
• Team players who communicate well with dispatch and support staff
• Those open tocoaching, systems, and growth

AtZip Appliance & Plumbing Repair, we promote from within:

• Production Technician → Senior Technician
• Senior Technician → Sales Technician (higher earning potential)
• Sales Technician → Field Supervisor / Trainer
• Leadership roles as Fresno market expands

• Be part of anew market launchwith growth opportunity
• Structured systems (no guesswork)
• Consistent workflow and income
• Clear expectations and performance-based advancement

Join Zip Appliance & Plumbing Repairand be part of a team that values:

Commit, Collaborate, Execute, Celebrate