Residential Team Member

Description

Type: Regular, Full-Time OR Part-Time

Status: Non-Exempt

Location: Safe House and Transitional Housing, Fresno, California

Schedule: Ability to work evenings and weekends

Salary Range: $21.00 - $29.40

Salary ranges listed above represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employee, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Reports to: Housing Manager

The Residential Team Member plays an essential role in supporting individuals and families experiencing domestic violence by providing trauma-informed direct services within the Safe House program. This role supports daily operations, client engagement, and the overall maintenance of a safe, healthy, and welcoming environment. Responsibilities include assisting with client intake and orientation, maintaining accurate documentation, responding to client needs in collaboration with internal teams, and facilitating skill-building workshops that promote client independence and well-being.

In addition to client-focused duties, the Team Member helps manage facility upkeep and safety, including room preparation and inventory oversight. They coordinate with emergency services and community partners to ensure smooth service delivery and resource access for clients. Working collaboratively across departments and with external stakeholders, the Residential Team Member embodies the agency’s commitment to confidentiality, inclusion, and resilience. This position will uphold a culture of integrity, empowerment, dedication, and collaboration in alignment with MMC’s mission and strategic objectives.

• Provide confidential direct services and assist with all basic Safe House activities, provide daily supportive interactions, and maintain a healthy, safe, and clean environment for all safe house clients.
• Work closely with Crisis Response team for all new clients entering the safe house.
• Accurately complete all required organization data entry and documentation in organization software when onboarding new clients, including client intake and orientation processes, drug screenings, and the creation and maintenance of client files.
• Maintain ongoing communication and collaboration with Case Management and other internal departments, and promptly relay client needs or concerns to the appropriate staff.
• Assist with daily activities, clearing and cleaning rooms, room preparation, special events, donation organization, and meal preparation and distribution.
• Organize and facilitate workshops/groups in Safe House to support independent living skills development and self-sufficiency goals.
• Transport clients to community activities or appointments and other client pickup/delivery tasks as assigned.
• Monitors facility cameras and responds to access gates, ensuring client safety.
• Assist with facility upkeep and safety by completing timely and consistent rounds of house. Complete work orders for repairs as needed or directed.
• Maintain and manage Safe House inventory of essential supplies, household items, and client clothing closet; ensure stock levels meet program needs, and organize and track donations.
• Adhere to security protocol and procedures if an emergency arises. Promptly de-escalate any potential or actual conflict with clients. Complete incident reports as required. Communicate and notify the appropriate Manager/Director per policy.
• Collaborates and maintains positive community relations with law enforcement and other community organizations to provide community resources for clients and submit referrals for client support based on needs.
• Stay current on best practices in safety planning, community resources, technology, domestic violence…