Access Site Coordinator
Job in
Fresno, Fresno County, California, 93650, USA
Listing for:
Turning Point of Central California
Full Time
position
Listed on 2026-03-03
Job specializations:
-
Social Work
Community Health, Family Advocacy & Support Services
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children’s Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.
This job will expire after 10 days.
JOB SUMMARY
The Access Site Coordinator at The Welcome Center serves as the primary point of contact for individuals seeking assistance through the 30‑bed emergency shelter and community access site. Reporting directly to the Program Director, this role is responsible for completing timely housing, crisis, and service needs assessments and for utilizing the Coordinated Entry System to ensure individuals are appropriately prioritized and referred.
The Access Site Coordinator communicates regularly with community partners to support individuals in securing shelter placements, accessing available resources, and navigating the broader service network. This position requires strong communication skills, a trauma‑informed approach, and the ability to work effectively with diverse and high‑risk populations. By providing clear guidance, thorough assessments, and coordinated linkage to services, the Access Site Coordinator plays an essential role in ensuring community members receive the support necessary to achieve safety, stability, and connection to long‑term solutions.
ESSENTIAL
JOB RESPONSIBILITIES
Ensure all new assessments are accurately documented and entered into the Coordinated Entry System in a timely and compliant manner.Effectively organize, prioritize, and manage workload to complete assigned duties independently while maintaining high standards of service.Conduct comprehensive assessments for individuals seeking assistance, both over the phone and in person, upon their arrival at The Welcome Center.Engage with guests in a supportive and professional manner, ensuring that basic needs are met and that individuals receive appropriate assistance during their stay.Provide crisis response, including evaluating each guest’s immediate needs and determining the appropriate level of support or intervention required.Conduct program intakes and collaborate with program staff to complete all necessary intake procedures as needed.Work closely with the Program Director, Case Managers, and community partners to ensure assessments lead to appropriate service connections, including transporting guests to partner agencies or appointments when necessary.Perform general administrative tasks, including filing, data entry, and other office duties that support overall program operations.Respond to crisis‑related phone calls by conducting assessments, determining appropriate resources, and ensuring callers receive timely support and referrals.Provide clear verbal and written reports while tracking guests who present for assistance, and maintain excellent customer service when handling calls and inquiries.Maintain updated knowledge of community services, eligibility criteria, shelter bed availability, and program protocols to ensure accurate and effective referrals.Participate in case conferencing, coordination meetings, and community collaborative meetings as assigned to support effective service navigation.Assist with data quality by reviewing assessments, correcting errors, and ensuring compliance with agency and CES standards.Support safety and facility operations by monitoring guest activity, maintaining a safe environment, and reporting any concerns to program leadership.Uphold confidentiality and adhere to all agency policies, ethical standards, and privacy regulations such as HIPAA, HMIS guidelines, and internal protocols.Will think and act quickly and efficiently in emergencies.Will drive on Agency business.Physical presence at the program is required.ESSENTIAL JOB REQUIREMENTS
High School diploma or GED required; bachelor’s degree preferred, particularly in Social Services, Psychology, Criminology, Human Services, or a related field.Minimum of…
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