Services Lead

Type: Regular, Full-Time

Status: Non-Exempt

Schedule: Sunday through Thursday

Shift: Swing, 11:00 a.m.

- 7:30 p.m.

Salary Range: $27.00 to $37.80 per hour

Salary ranges listed above represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employee, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Reports to:
Housing Services Manager

Under the direction of the Housing Services Manager, the Housing Services Lead will provide direct support and monitoring for the daily operations of all residential and non-residential housing projects within Marjaree Mason Center (MMC) during the incumbent’s shift; this includes being the first point of contact for employee operational challenges during the shift.

Emergency and Transitional Safe Houses:
Support the duties of the residential team and is responsible for monitoring residential services, processes, and operations during the incumbent’s shift, including having a direct line of communication with the Crisis Response Lead pertaining to those entering the Emergency program.

Non-Residential Housing Service Programs/Projects:
The Housing Services Lead will support all Non-Residential housing services that consists of Welcome Home, Rapid Rehousing, Safe and Sound, Housing First, Transitional etc., and any future non-residential programs/projects that may be implemented. This position may be involved in the FMCoC homeless agencies activities, and will assist with grant reporting, data collection, reporting, and file mandates for all housing grant, including that of the HUD grants.

As an MMC Lead, this position represents the agency, maintains interactions with clients, families, and the community.

Has the lead role in program operations and support to staff regarding shift specific responsibilities;

• Notifies Housing Services Manager of operational and/or client concerns, issues, and needs on a regular basis;
• Provides supportive communication and coordination with the Crisis Response Team and Lead, and ensures that clients enrolled/admitted into residential services have completed the necessary residential orientation process and assigned the appropriate Case Manger within 24 hours of entering safe housing;
• Supports and monitors the linkages of client self-sufficiency programs/services, which can include: life skills, financial literacy, linkages to institutions of learning, job skills training sites, and others;
• Provides the Housing Services Manager with feedback pertaining to the overall enhancement and potential implementation of the residential/Non-Residential programs in order to ensure effectiveness of program activities;
• Provides monitoring and support regarding the health and safety compliance of the facilities and ensures that the proper programming of safe house services are running effectively and efficiently such as Case Management services, potential clinical scheduling, client access to clinical services, and classes/groups within the residential setting;
• Supports the Housing Services Manager with the coordination with other agency divisions/services to ensure quality care for our clients and participates in the Fresno Madera Continuum of Care (FMCoC) homeless agency meetings and activities as assigned by the Housing Services Manager;
• Communicates with the Housing Services Manager regarding recommendation of policy or process changes that need to be made in order to provide the best service for clients while ensuring compliance with the agency mission and vision;
• Collaborates with the Housing Services Manager and the Housing Locator, regarding MMC’s housing by-name list, in order to ensure clients are streamlined and connected effectively and…