Crisis Response Team Member- Day Shift​/Weekends

SUMMARY

Responsible for the Crisis response activities as it relates to responding and assisting callers who are experiencing a DV crisis, calling in regard to information about supportive activities at the MMC (groups, classes, locations etc); providing information and referral to intakes and others who contact the agency via the hotline. This position will complete all crisis drop in assessments of service needs and will provide supportive services to assist them into the correct system of care if not MMC.

This position will also be responsible for the Intensive coordination and communication within the coordinated entry system process; and collaborate with internal and external entities in order to deliver more efficient use of resources.

Crisis Response will monitor cameras, respond to any access/entry gates for residential clients coming and going from facility. This team is fully responsible for the enrollment data entry for all new intakes into the Safe House, and process of escorting clients into the Safe House or temporary residence as appropriate.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as answering the hotline or working in the shelter.

24/7 handling of all hotline calls and crisis drop in assessments;

• Answer crisis calls, provide information on services, make referrals by phone, and/or route client calls as appropriate;

Crisis response activities as it relates to responding and assisting callers who are in DV crisis;

This position will complete all crisis drop in assessments of service needs and provide supportive services to assist a drop-in crisis person, assisting them into the correct system of care if not MMC;

Make informed decisions regarding client entry into the MMC safe house, based on clients safety need;

The Crisis Response team will monitor cameras, respond to any access/entry gates for residential clients coming and going from facility;

Respond to callers in regard to information about supportive activities at the MMC (groups, classes, locations);

• Will provide information and referral to intakes and others who contact the agency via to refer an outside client for services;

Will adhere to the Intensive coordination and communication within the coordinated entry system process; and collaborate with internal and external entities in order to deliver more efficient use of resources;

Provide/arrange transportation/pick-up of Domestic Violence victims from other public community sites;

Facilitate DV transfers from other housing programs, providing those victims/families safe housing until alternative long term safe housing arrangements are made;

Interact and support the assessment process of DV crises clients from other MMC programs and staff;

Work in conjunction with homeless service providers in our area, to ensure access and services for homeless entering our facilities;

Work with the NNDV hotline and other out of area DV centers in regard to a victim requesting access to MMC facilities;

Complete agency APRICOT data inputting on all hotline calls and crisis assessments;

• Complete enrollment into the Safe House on the Apricot System for crisis individuals/families who are staying within MMC Emergency Safe House programs;

Makes CPS reports as appropriate by law;

Maintain positive community relations with other agencies, and law enforcement, and advocate for client services;

Maintain files in a confidential manner;

This position will offer training and support to community volunteer and intern participants;

Regular attendance and promptness are considered part of each employee’s essential job functions;

Provide accurate, general information on MMC services to individuals seeking assistance;

Maintain a cooperative relationship with Safe House and CVAC programs for clients we are jointly working with;

Maintain client confidentiality, per VOCA and VAWA regulations;

Other miscellaneous duties as assigned.

Completion of an Associate’s degree with some coursework in social work, human services or victimology, preferred.

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