Lead Housing Navigator

Overview

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

The Lead Housing Navigator/Lead Housing Case Manager plays a crucial role in supporting individuals with chronic health or mental health conditions, as well as those experiencing homelessness. This position is responsible for developing and coordinating customized housing plans to ensure stable housing and connecting clients with essential community resources and services. The Lead is committed to enhancing the health and well-being of homeless individuals through supportive services, while upholding strict confidentiality and professionalism.

In this leadership role, the Lead must demonstrate strong leadership skills, including the ability to guide a team effectively in high-pressure situations. The Lead will be responsible for assisting approximately 1-6 team members and ensuring they receive necessary support.

The pay range for this position is $26.00 - $28.00 per hour, depending on experience.
Monday - Friday, 8:00AM to 5:30PM.

• Should be able to manage a caseload of 10 to 15 clients and express a willingness to accommodate additional cases if requested.
• The Lead is also expected to identify and implement solutions to overcome barriers, address conflicts, recommend workflow optimizations, and troubleshoot any system inefficiencies that may arise.
• The Lead will collaborate with and train team members by providing onboarding, developing training materials, and offering guidance through shadowing opportunities.
• Work with Manager in determining strengths and weaknesses of the Cal AIM policies, structures, and program.
• Assist in training and providing resources to Housing Navigator/Housing Case Managers.
• Train Housing Navigators/Housing Case Managers and encourage teamwork, growth, efficiency, and effectiveness.
• Attend Interdisciplinary Care Team meetings
• Collaborate with Manager to discuss team operations and program updates.
• Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings.

• Develop individualized housing plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.
• Jurisdiction is determined by the relevant county associated with each role, such as Orange County, Inland Empire, or Los Angeles.
• Must be willing to travel to various locations and engage with clients in the field.
• Collaborate with Manager to discuss updates about staff and/or program.
• Assist in training and provide resources to continuing increase knowledge.
• Exemplify leadership by displaying IF’s Guiding Principles.
• Lead meetings and occasionally act as the supervisory figure, if manager is not present.
• Demonstrate leadership by guiding and collaborating with CSS HN/ HCM
• Must accept personal responsibility and accountability for performance of duties.
• Model openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
• Demonstrates a commitment to excellence in all endeavors on behalf of Illumination Foundation.
• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• Assist staff and clients in housing applications, housing searches and housing resources.
• Problem-solve and present solutions and alternative options to Management.
• Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.
• Complete training and development opportunities as determined appropriate by the supervisor.
• Coordinate, prepare, and maintain necessary charting and documentation promptly and…