Rural Outreach Navigator OHH ESG

Position Summary

The OHH ESG Program Case Manager is responsible for providing outreach, housing-focused case management, shelter coordination, rapid rehousing support, and housing retention services to individuals and families experiencing homelessness or at risk of homelessness.

The Case Manager serves as a primary point of contact for participants and supports them through outreach, Coordinated Entry, shelter placement, housing search, move-in, and housing stabilization. This position requires regular field-based work throughout Fresno and Madera Counties.

• Conduct outreach and engage individuals and families experiencing homelessness or housing instability.
• Complete screenings, assessments, eligibility reviews, and required program documentation.
• Assist participants with Coordinated Entry enrollment, referrals, and housing opportunities.
• Coordinate emergency shelter placements, transportation, and temporary housing resources as needed.
• Develop individualized housing plans that identify participant goals, strengths, and barriers to housing.
• Assist participants with housing searches, applications, document collection, unit identification, and move-in planning.
• Coordinate approved housing-related financial assistance and communicate with landlords or property managers when appropriate.
• Provide ongoing housing stabilization services, including follow-up contacts, home visits, lease compliance support, and connection to community resources.
• Identify and address barriers that may place a participant’s housing at risk.
• Maintain working relationships with landlords, shelter providers, community agencies, healthcare providers, behavioral health providers, and other housing partners.
• Maintain accurate and timely case notes, participant records, HMIS entries, and required reports.
• Participate in outreach events, community meetings, and program meetings as assigned.

• Minimum of 2 years of experience working with individuals experiencing homelessness, housing instability, behavioral health challenges, or similar populations preferred.
• Experience in outreach, case management, housing navigation, rapid rehousing, shelter coordination, or community-based services preferred.
• Knowledge of housing resources, homeless response systems, Coordinated Entry, HMIS, and community services preferred.
• Strong communication, organization, problem-solving, and documentation skills.
• Ability to engage individuals from diverse backgrounds while maintaining professional boundaries and confidentiality.
• Ability to work independently, manage multiple priorities, and complete timely follow-up.
• Knowledge of trauma-informed care and Housing First principles preferred.
• Valid California Driver’s License, proof of insurance, and clean driving record required.
• Ability to travel throughout Fresno and Madera Counties and work in office, shelter, housing, and field-based settings.