Residential Team Member

Description

Type:
Regular, Part-Time

Status:
Non-Exempt

Location:
Fresno, California

Schedule:
Varies; with the ability to work evenings and weekends

Salary Range: $21.00 - $29.40 (Additional 5% Differential for Grave Shift)

Salary ranges listed above represent good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employees, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Employee Background Verification:

Five-year annual DOJ Verification Authorization requirement. This policy establishes the requirement for 5-year background checks for employees to ensure compliance with specific grants and its associated regulations.

Reports to:
Housing Service Manager

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The Residential Support Specialist (GRAVE Shift) plays an essential role in supporting individuals and families experiencing domestic violence by providing trauma-informed direct services within the Safe House program. This role supports daily operations, client engagement, and the overall maintenance of a safe, healthy, and welcoming environment. Responsibilities include crisis response, including answering helpline calls, conducting crisis assessments, and facilitating safety planning to ensure immediate protection and access to resources.

Assisting with client intake and orientation, maintaining accurate documentation, responding to client needs in collaboration with internal teams, and facilitating skill-building workshops that promote client independence and well-being. In addition to client-focused duties, the Team Member helps manage facility upkeep and safety, including room preparation and inventory oversight. They coordinate with emergency services and community partners to ensure smooth service delivery and resource access for clients.

This position works collaboratively across departments and with external stakeholders. The Residential Support Specialist will uphold a culture of integrity, empowerment, dedication, and collaboration in alignment with MMC’s mission and strategic objectives.

• Provide confidential direct services and assist with all basic Safe House activities, provide daily supportive interactions, and maintain a healthy, safe, and clean environment for all safe house clients.
• Accurately complete all required organization data entry and documentation in organization software when onboarding new clients, including client intake and orientation processes, and the creation and maintenance of client files.
• Provides confidential support with hotline calls, offering crisis intervention, safety planning, and supportive services to callers in domestic violence crisis. Assist those into the correct system of care if not MMC.
• Completes drop-in crisis assessments, determines service needs, and connects individuals to appropriate internal or external resources.
• Maintain ongoing communication and collaboration with Case Management and other internal departments, and promptly relay client needs or concerns to the appropriate staff.
• Makes informed decisions about client entry into the Emergency Safe House, based on immediate safety needs.
• Provides general information on safe house services, groups, classes, and resources available, as well as provides referrals for services as needed.
• Assist with daily activities, clearing and cleaning rooms, room preparation, special events, donation organization, and meal preparation and distribution.
• Monitors facility cameras and responds to access gates, ensuring client safety.
• Assist with facility upkeep and safety by completing timely and consistent rounds of house. Complete work orders…