Case Worker - Program

Case Worker

The Fresno Regional Workforce Development Board (FRWDB) is a Joint Powers Authority between the City and County of Fresno, with a business led model to help local organizations meet their workforce needs. We are currently seeking a motivated and compassionate Case Worker to support participants across the Growth Opportunities grant programs and provide additional coverage to other special programs as needed, including youth, young adult, and English Language Learner / Integrated Education & Training (ELL / IET) initiatives.

This position provides culturally responsive case management, participant support, and career guidance to help individuals successfully complete training and transition into employment.

Essential Duties include (but are not limited to):

• Conduct outreach, orientations, intake, eligibility determination, enrollment, and participant assessments.
• Provide culturally responsive, trauma-informed case management, mentoring, and advocacy, including attending court proceedings and supporting participants throughout the process.
• Develop and monitor Individual Employment Plans (IEPs) with education, training, and employment goals.
• Manage a caseload of up to 50 active participants while ensuring quality services and timely follow-up.
• Maintain engagement through in-person meetings, phone calls, text messages, and virtual communication.
• Assess, coordinate, monitor, and document approved supportive services necessary for successful participation.
• Complete timely case notes, data entry, document uploads, and file maintenance in CalJOBS and other systems.
• Conduct regular participant follow-up to monitor engagement, attendance, measurable skill gains, credential attainment, and employment outcomes.
• Provide resources and coordinate interventions and referrals to prevent recidivism, address participant crises, and promote long-term stability.
• Collaborate with training providers, educational partners, employers, and internal staff to support participant success and job placement activities.
• Assist with performance tracking, reporting, audits, monitoring, and other administrative duties as assigned.

The ideal candidate will possess these qualifications:

• Hands on experience working with justice-involved individuals, at-risk young adults, or underserved communities in workforce development, case management, or social services preferred.
• Bachelors degree in Human Services, Social Work, Education, or another closely related field preferred.
• Fluent speaking and writing in English required, multilingual abilities in either Spanish or Hmong preferred.
• Valid California driver's license, personal vehicle insurance, and source of reliable transportation.
• Ability to communicate effectively with diverse populations, including English Language Learners.
• Proficiency in MS Office Suite and CalJOBS data entry.
• Strong organizational, problem-solving, time-management, and oral and written communication skills, including proficiency in grammar, spelling, punctuation, proofreading, and editing.
• Knowledge of WIOA and workforce development programs strongly preferred.

This full-time position offers a competitive salary in the range of $25.16 - $28.21 per hour with excellent benefits including 100% paid health and life insurance, paid vacation, paid sick time, and retirement plan.