Crisis Response Team Member

Description

Type: Regular, Full-Time

Status: Non-Exempt

Location: Fresno, California

Schedule: Varies; with the ability to work evenings and weekends

Salary Range: $21.00 - $29.40

Salary ranges listed above represent good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employees, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Employee Background Verification: Five-year annual DOJ Verification Authorization requirement. This policy establishes the requirement for 5-year background checks for employees to ensure compliance with specific grants and its associated regulations.

Reports to: Crisis Response Team Manager

The Crisis Response Team Member provides direct, compassionate, and professional support to individuals and families experiencing domestic violence. This role is responsible for 24/7 crisis response, including answering helpline calls, conducting crisis assessments, and facilitating safety planning to ensure immediate protection and access to resources. Team members evaluate client needs, coordinate entry into emergency safe housing, and provide appropriate referrals to internal programs and community partners.

This position supports client safety through monitoring facilities, coordinating safe transportation, and maintaining accurate and confidential documentation. The Crisis Response Team Member plays a vital role in collaborating with law enforcement, external agencies, and internal staff to strengthen client services and ensure a coordinated response to survivors. The role advances the Marjaree Mason Center’s mission by providing immediate crisis support, connecting survivors and families to holistic services, and collaborating with community partners to promote safety, healing, and resilience.

This position will uphold a culture of integrity, empowerment, dedication, and collaboration in alignment with MMC’s mission and strategic objectives.

• Provides confidential 24/7 response to helpline calls, offering crisis intervention, safety planning, and supportive services to callers in domestic violence crisis. Assist those into the correct system of care if not MMC.
• Completes drop-in crisis assessments, determines service needs, and connects individuals to appropriate internal or external resources.
• Make informed decisions about client entry into the Emergency Safe House, based on immediate safety needs.
• Provides general information on safe house services, groups, classes, and resources available, as well as provides referrals for services as needed.
• Facilitates safe transportation and transfer of domestic violence survivors from community sites or other housing programs, ensuring immediate safety and temporary housing until long-term solutions are arranged.
• Monitors facility cameras and responds to access gates, ensuring client safety.
• Maintain accurate and confidential client helpline call documentation, crisis assessments, and enrollment of individuals and families within the client data system.
• Adheres to coordinated entry system protocols and maintains strong communication with internal staff and external community partners.
• Provides training and ongoing support to community volunteers and internship participants.
• Collaborates with law enforcement, community partners, and referral agencies to improve client services access.
• Stay current on best practices in safety planning, community resources, technology, domestic violence dynamics, and domestic violence education. Participate in relevant training and professional development.
• General knowledge and awareness of domestic violence restraining orders.
• Per agency and granting requirements, prepares and maintains clear and accurate client records and documentation, update client files as needed, and ensures documentation of services on agency database.
• Maintain accurate program documentation and collect data, surveys, etc, to evaluate impact. Regularly assess program effectiveness and recommend improvements based on feedback and data…