Client Navigator

Type: Regular, Full-Time

Status: Non-Exempt

Location: Fresno, California

Schedule: Swing Shift;
Wednesday through Sunday, 3pm to 11:30pm plus overtime as needed

Salary Range: $23.00 - $32.20

Salary ranges listed above represent good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employees, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Employee Background Verification:

Five-year annual DOJ Verification Authorization requirement. This policy establishes the requirement for 5-year background checks for employees to ensure compliance with specific grants and its associated regulations.

Reports to: Crisis Response Team Manager

The Client Navigator provides immediate crisis response, safety planning, and supportive services to individuals impacted by domestic violence, whether accessing the Marjaree Mason Center directly or through community partners. This role assesses client needs, facilitates entry into emergency housing, coordinates safe transportation, and connects survivors to appropriate resources. In addition to direct support, the Client Navigator strengthens partnerships with law enforcement, medical providers, and community organizations, delivers training to partners and volunteers, and ensures accurate documentation under all agency and grant requirements.

Serving as a trusted advocate, the Client Navigator advances trauma-informed, survivor-centered care while contributing to agency-wide collaboration and community engagement. This position will uphold a culture of integrity, empowerment, dedication, and collaboration in alignment with MMC’s mission and strategic objectives.

• Serve as a Liaison between the MMC and various service provider sites (as assigned); in order to ensure clients seeking DV services through alternate access points other than MMC, are received and assisted appropriately.
• Provides confidential 24/7 response to helpline calls, offering crisis intervention, safety planning, and supportive services to callers in domestic violence crisis. Assist those into the correct system of care if not MMC.
• Completes drop-in crisis assessments, determines service needs, and connects individuals to appropriate internal or external resources.
• Makes informed decisions about client entry into the Emergency Safe House, based on immediate safety needs.
• Provides general information on safe house services, groups, classes, and resources available, as well as provides referrals for services as needed.
• Facilitates safe transportation and transfer of domestic violence survivors from community sites or other housing programs, ensuring immediate safety and temporary housing until long-term solutions are arranged.
• Monitors facility cameras and responds to access gates, ensuring client safety.
• Adhere to security protocol and procedures if an emergency arises. Promptly de-escalate any potential or actual conflict with clients. Complete incident reports as required. Communicate and notify the appropriate Manager/Director per policy.
• Maintain accurate and confidential client helpline call documentation, crisis assessments, and enrollment of individuals and families within the client data system.
• Adheres to coordinated entry system protocols and maintains strong communication with internal staff and external community partners.
• Provides ongoing training and presentations for community partners, that include but are not limited to local organizations, government agencies, and potential resources to create a network that enhances the service delivery, expands reach, and provides holistic support for domestic violence survivors.
• Provides training and ongoing support to community volunteers and internship participants.
• Collaborates with law enforcement, community partners, medical facilities, government partners, and referral agencies to improve client services access. Respond to community organizations that may intersect with victims of domestic violence.
• Stay current on best practices in safety planning, community resources,…